Maddie Wilkins
Robina
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Bartender
Paradise Resort
10.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Veterinary Assistant
The Vet Bristol
07.2022 - 08.2023
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
Veterinary Nurse Assistance
Vets4Pets.
07.2021 - 07.2022
- Improved animal welfare by educating pet owners on preventative pet care treatments.
- Facilitated smooth clinic operations, acting as a liaison between clients, veterinary technicians and veterinarians.
- Achieved high level of customer satisfaction, providing outstanding customer service through consistent treatment updates and regular patient follow-up.
- Maintained accurate medical records.
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
- Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
- Maintained accurate medical records for efficient patient care and treatment followup.
- Performed laboratory tests to diagnose illnesses and monitor ongoing treatment progress.
Duty Mansger
Domino’s Pizza
01.2020 - 06.2021
- Maintained relevant qualifications for optimised training and development.
- Increased production rate by using excellent time management and leadership skills throughout all tasks.
- Maintained excellent working knowledge of industry trends and offer impeccable support to end-users.
- Resolved customer queries through effective communication and providing a step-by-step solution.
Zoo Keeper Assistant
Noah’s Ark
08.2018 - 09.2020
- Sprayed insecticides on animals and immersed in insecticide baths to control insect pests on a weekly basis as required.
- Safely transferred animals between enclosures and show areas by leading or carrying..
- Inspected, prepared and maintained comfortable animal enclosures through thorough daily cleaning and disinfecting techniques.
- Taught animals to obey verbal and non-verbal commands and actively addressed behavioural problems to avoid future issues.
- Enthusiastically answered visitor questions, providing animal education opportunities.
- Administered medication, filled water troughs and fed animals on a daily basis according to individual needs.
- Performed 1+ animal shows per day, highlighting a variety of animal skills and abilities to entertain visitors.
- Maintained thorough animal health records, treating minor injuries and reporting serious conditions to veterinarians within 30 minute timeframe.
- Bathed and groomed animals inspecting specific areas such as ears and feet for issues.
Bar Staff Member
Windsor Castle
08.2019 - 11.2019
- Maintained familiarity with latest trends in mixology, bar equipment and sanitation standards.
- Neatly set tables.
- Collected money and made change.
- Performed closing duties including cleaning, sanitising and replenishing.
- Delivered food and beverage orders within established timeframes
Waitress
Lewinsdale Lodge
05.2015 - 08.2019
- Guaranteed meticulous general appearance of restaurant, inspecting dining areas for correct table set up and neat presentation.
- Maintained excellent menu knowledge by participating in daily pre-shift menu meetings with kitchen staff.
- Assisted guests with making menu choices in informative and helpful fashion.
- Provided friendly and courteous service to all guests.
- Performed closing duties including cleaning, sanitising and replenishing.
Education
High School Diploma -
Learn Direct
Bristol UK08.2021
High School Diploma -
Priory Community School
Weston Super Mare 09.2014
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
Timeline
Bartender
Paradise Resort
10.2023 - Current
Veterinary Assistant
The Vet Bristol
07.2022 - 08.2023
Veterinary Nurse Assistance
Vets4Pets.
07.2021 - 07.2022
Duty Mansger
Domino’s Pizza
01.2020 - 06.2021
Bar Staff Member
Windsor Castle
08.2019 - 11.2019
Zoo Keeper Assistant
Noah’s Ark
08.2018 - 09.2020
Waitress
Lewinsdale Lodge
05.2015 - 08.2019
High School Diploma -
Learn Direct
High School Diploma -
Priory Community School
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