Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maureen Mullan

Gold Coast,QLD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

41
41
years of professional experience

Work History

Telemarketer

Thomas Direct
02.2009 - Current
  • Maintained accurate records of customer interactions, ensuring timely follow-up on leads and potential sales opportunities.
  • Conducted market research surveys over the phone, gathering valuable feedback for product development purposes.
  • Observed and learned changing customer requirements and adapted sales strategies as needed.
  • Utilized effective time management strategies to prioritize tasks for optimal productivity.

Receptionist

The Professionals
05.2006 - 10.2008
  • Managed conference room schedules to ensure efficient use of space for meetings and other events.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Reduced incoming call response time by implementing an effective call routing system.
  • Maintained confidentiality of information regarding clients and company.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Assisted with onboarding new clients and securing paperwork completion.

Filing Clerk

Davis Collison Cave Patent & Trademark Attorney's
11.1993 - 05.1998
  • Followed security protocols to protect sensitive and proprietary information.
  • Processed payments, issued receipts and updates invoices to assist with financial recordkeeping.
  • Improved physical and digital filing systems with enhancements to organizational strategies.
  • Identified and corrected inconsistencies in filing systems for increased accuracy.
  • Maintained a well-functioning filing system, conducting periodic audits to identify areas for improvement or discrepancies that required resolution.
  • Classified documents according to specified guidelines.
  • Created, implemented and monitored filing systems for easy retrieval of records.
  • Archived and disposed of documents according to established policies.
  • Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
  • Optimized information gathering and presentations with implementation of practical filing system.
  • Assisted with document scanning and imaging projects to support accurate file back-up.
  • Added and updated records with current materials.

Filing Clerk

Spruson & Ferguson Patent & Trademark Attorney's
11.1986 - 03.1993
  • Followed security protocols to protect sensitive and proprietary information.
  • Processed payments, issued receipts and updates invoices to assist with financial recordkeeping.
  • Improved physical and digital filing systems with enhancements to organizational strategies.
  • Identified and corrected inconsistencies in filing systems for increased accuracy.
  • Classified documents according to specified guidelines.
  • Created, implemented and monitored filing systems for easy retrieval of records.
  • Archived and disposed of documents according to established policies.
  • Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
  • Optimized information gathering and presentations with implementation of practical filing system.
  • Assisted with document scanning and imaging projects to support accurate file back-up.

Sales Assistant

W.C. Penfold & CO.PTY.LTD
01.1983 - 02.1986
  • Utilized customer feedback to identify areas for improvement within the store''s operations or offerings.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

No Degree - High School

St Mary's
Sydney, NSW
11.1978

Skills

  • Documentation And Reporting
  • Sales proficiency
  • Attention to Detail
  • Goal-Oriented
  • Inbound Calls
  • Lead Management
  • Call Management
  • Data Entry
  • Phone Etiquette
  • Results-Driven
  • Customer Service
  • Email and Telephone Etiquette
  • Documentation and Recordkeeping
  • Shredding Confidential Documents
  • Filing systems expertise
  • Decision Making and Prioritization
  • File Maintenance Guidelines
  • Office Support
  • Work independently
  • File Management
  • Retrieving Files
  • Data Management
  • Flexible and Adaptable
  • Dependable and Responsible

Timeline

Telemarketer

Thomas Direct
02.2009 - Current

Receptionist

The Professionals
05.2006 - 10.2008

Filing Clerk

Davis Collison Cave Patent & Trademark Attorney's
11.1993 - 05.1998

Filing Clerk

Spruson & Ferguson Patent & Trademark Attorney's
11.1986 - 03.1993

Sales Assistant

W.C. Penfold & CO.PTY.LTD
01.1983 - 02.1986

No Degree - High School

St Mary's

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Maureen Mullan