Maddilyn Young
Scarness
Summary
Dynamic and dedicated professional with extensive experience at Torquay Foodworks, excelling in customer service and cash handling. Recognized for resolving customer complaints with empathy, enhancing loyalty, and training new staff to improve operational efficiency. Proven ability to maintain a clean workspace while exceeding service goals and fostering a welcoming environment.
Overview
3
3
years of professional experience
Work History
Cashier
Torquay Foodworks
12.2022 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Collaborated with team members to improve store layout for enhanced customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
Education
No Degree - Highschool
Urangan State High School
Hervey Bay, QLD11-2026
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Reliability and punctuality
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash management
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
- Merchandise restocking
- Staff training
- POS system operations
- Payment collection
- ID verification
- Currency counting
- Loss prevention
- Training and onboarding
Timeline
Cashier
Torquay Foodworks
12.2022 - Current
No Degree - Highschool
Urangan State High School