Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maddilyn Young

Scarness

Summary

Dynamic and dedicated professional with extensive experience at Torquay Foodworks, excelling in customer service and cash handling. Recognized for resolving customer complaints with empathy, enhancing loyalty, and training new staff to improve operational efficiency. Proven ability to maintain a clean workspace while exceeding service goals and fostering a welcoming environment.

Overview

3
3
years of professional experience

Work History

Cashier

Torquay Foodworks
12.2022 - Current
  • Processed customer transactions efficiently using point-of-sale systems.
  • Resolved customer inquiries and complaints with professionalism and empathy.
  • Maintained accurate cash drawer and balanced registers at end of shifts.
  • Assisted in training new cashiers on operational procedures and customer service standards.
  • Collaborated with team members to improve store layout for enhanced customer experience.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.

Education

No Degree - Highschool

Urangan State High School
Hervey Bay, QLD
11-2026

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Cash management
  • Payment processing
  • Product restocking
  • Conflict resolution
  • Product knowledge
  • Merchandise restocking
  • Staff training
  • POS system operations
  • Payment collection
  • ID verification
  • Currency counting
  • Loss prevention
  • Training and onboarding

Timeline

Cashier

Torquay Foodworks
12.2022 - Current

No Degree - Highschool

Urangan State High School
Maddilyn Young