Summary
Overview
Work History
Education
Skills
Personal Information
Education And Achievements
Hobbies and Interests
Timeline
Generic

Maddisen Richards

Wellington Point

Summary

Highly motivated and reliable individual with excellent organizational and team collaboration skills. Thoroughly familiar with customer service and cash handling operations. Strong work ethic and positive attitude. Eager to learn new things and acquire skills that will benefit both myself and your company. Enjoy meeting and connecting with new people and customers from diverse backgrounds. Confident that my current and future skills will be an asset to your company.

Overview

3
3
years of professional experience

Work History

Lash Technician/Small Business Owner

Mads'BeautyBar
11.2022 - Current
  • Sought professional training and applied newest methods of eyelash extension application.
  • Recommended flattering style and colour of eyelashes to enhance client's natural appearance.
  • Sanitized and sterilized equipment as required by law and company policy.
  • Explained and demonstrated eyelash extension to hesitant guests to increase confidence in process.
  • Cultivated relaxing, comfortable environment for salon services to enhance client experiences.
  • Maintained detailed records of each client''s specific preferences, allergies or sensitivities, enabling more personalized treatment experiences during future appointments.

Work Placement - Junior Barista

FIRST Coffee Co.
10.2024 - 11.2024
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Made and served all different kinds of beverages (coffee's, smoothies, milkshakes etc).
  • Made and served all different kinds of food (toasties, pastries, breakfast foods).

Work Placement - Spa Assistant

Harbour Day Spa
10.2023 - 11.2024
  • Supported therapists in preparing treatment rooms, enabling efficient transitions between appointments.
  • Assisted in the daily operations of the spa, ensuring a clean and welcoming environment for all clients.
  • Improved client satisfaction by providing exceptional customer service and anticipating their needs.
  • Organized promotional materials for display within the spa facility, maximizing visibility of available offers.
  • Conducted thorough inspections of facilities throughout the day to maintain safety standards for both clients and staff.
  • Contributed to sales goals by recommending appropriate products and services based on client needs.
  • Managed front desk by answering phones, scheduling appointments, and greeting guests.

Work Placement - Hospitality Worker

Redlands Sporting Club
08.2023 - 08.2023
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
  • Delivered excellent customer service to support company reputation and patron satisfaction.

Part Time Hairdressing Apprentice

Style Mecha Hair Salon
02.2023 - 05.2023
  • Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
  • Contributed to a clean and organized work environment by maintaining proper sanitation of tools and workstations.
  • Educated customers on products to maximize benefits.
  • Answered telephone calls to provide information and schedule new appointments.
  • Completed basic styles for regular customers by using strong blow-drying and curling abilities.
  • Assisted front desk by answering phone calls, taking appointments and checking clients in.
  • Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
  • Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.

Casual Cinemas/Hospitality Employee

Event Cinemas
12.2021 - 03.2023
  • Assisted in the smooth operation of film screenings by efficiently managing ticket sales and admissions.
  • Maintained a clean and organized cinema environment, promoting comfort and enjoyment for guests.
  • Fostered a welcoming atmosphere for diverse audiences by promoting inclusivity and respect among staff and guests.
  • Managed cash transactions accurately, ensuring proper accounting procedures were followed at all times.
  • Supported special events by assisting with setup, breakdown, and coordination of event logistics, enhancing overall guest experience.
  • Trained new employees on company policies, daily tasks, and safety protocols, contributing to their successful integration into the team.
  • Aided in inventory management by accurately tracking stock levels and restocking items as needed.

Education

Certificate - Certificate ||| in School Based Education Support

LeadInstitute
Queensland
12-2025

Certificate - Hospitality

Redlands College
Wellington Point, Queensland
11-2024

Certificate - Retail Cosmetics

TAFE Queensland
QLD
11-2024

High School Diploma -

Redlands College
Wellington Point, QLD
11-2024

Certificate - Lash Extension Master Course

LashesByMads
Thornlands, QLD
11.2022

Certificate - Food Health & Safety Training

I'mAlert
07-2022

Certificate - Responsible Service of Alcohol

CTA Training Specialists
04-2022

First AID, CPR, Asthma & Anaphylaxis Awareness

Inscope Training
Queensland
01-2022

Skills

  • Excellent team work
  • Punctual
  • Diligent work ethic
  • Strong Customer Service skills
  • Resolving customer issues and inquiries
  • Excellent organisational skills
  • Positive Attitude
  • Excellent Barista Skills

Personal Information

Date of Birth: 10/30/06

Education And Achievements

  • Redlands College, Currently a year 12 student
  • Inscope Training - First AID, CPR, Asthma and Anaphylaxis awareness, 2022
  • RSA Responsible Service Of Alcohol, 2022
  • IM ALERT Food Health & Safety, 2022
  • Certificate II in Hospitality, Completed
  • Certificate III in Hospitality, Currently studying
  • Lash Extension Master Course, 11/01/22
  • Certificate III in Business, Currently studying
  • Certificate II in Retail Cosmetics at TAFE, Currently studying
  • Barista Training, Currently undertaking as part of hospitality course

Hobbies and Interests

Makeup/Beauty

Spending Time with Family and Friends

Reading

Yoga & Pilates

Spending time by the pool or at the beach

Helping People 

Helping people to feel beautiful and confident in their own skin 

Timeline

Work Placement - Junior Barista

FIRST Coffee Co.
10.2024 - 11.2024

Work Placement - Spa Assistant

Harbour Day Spa
10.2023 - 11.2024

Work Placement - Hospitality Worker

Redlands Sporting Club
08.2023 - 08.2023

Part Time Hairdressing Apprentice

Style Mecha Hair Salon
02.2023 - 05.2023

Lash Technician/Small Business Owner

Mads'BeautyBar
11.2022 - Current

Casual Cinemas/Hospitality Employee

Event Cinemas
12.2021 - 03.2023

Certificate - Certificate ||| in School Based Education Support

LeadInstitute

Certificate - Hospitality

Redlands College

Certificate - Retail Cosmetics

TAFE Queensland

High School Diploma -

Redlands College

Certificate - Lash Extension Master Course

LashesByMads

Certificate - Food Health & Safety Training

I'mAlert

Certificate - Responsible Service of Alcohol

CTA Training Specialists

First AID, CPR, Asthma & Anaphylaxis Awareness

Inscope Training

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