Summary
Overview
Work History
Education
Skills
Timeline
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Maddisen Yeo

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

15
15
years of professional experience

Work History

Store Manager

Red Rooster
08.2021 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Cleaner

Joss Group
03.2019 - 05.2021
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.

Shift Supervisor

Red Rooster
10.2010 - 03.2019
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Labeled and stored all food items correctly and checked expiration dates routinely.

Kitchen Hand Cashier

Dubbo City Bakery
03.2009 - 10.2011
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Learned other teammates' work tasks to train as backup.
  • Monitored food temperatures and quality throughout shifts.
  • Removed trash and cleaned kitchen garbage containers.
  • Assisted in setting up and breaking down kitchen stations.
  • Lifted and carried heavy materials.

Education

No Degree -

Narromine High School
Narromine, NSW

Skills

  • first aid cert
  • food safety supervisor cert
  • Product and Service Sales
  • Inventory Management
  • Sales Expertise
  • Customer Service
  • Time Management
  • Staff Training
  • Employee Motivation
  • Store Opening and Closing Procedures
  • Shift Checklists

Timeline

Store Manager

Red Rooster
08.2021 - Current

Cleaner

Joss Group
03.2019 - 05.2021

Shift Supervisor

Red Rooster
10.2010 - 03.2019

Kitchen Hand Cashier

Dubbo City Bakery
03.2009 - 10.2011

No Degree -

Narromine High School

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Maddisen Yeo