Maddison Atkin
Caloundra,QLD
Overview
4
4
years of professional experience
Work History
Housekeeping Assistant
Bayside House
01.2024 - 04.2024
- Enhanced guest satisfaction by providing thorough and efficient cleaning services in guest rooms and common areas.
- Ensured a welcoming environment for guests by keeping all areas clean, tidy, and wellmaintained.
- Proactively addressed potential housekeeping issues by conducting regular inspections and initiating corrective actions as needed.
- Demonstrated attention to detail when performing deep-cleaning tasks, resulting in outstanding room condition upon completion.
Front of House Server
Stuzzichino
11.2023 - 04.2024
- Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
- Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
- Assisted in training new Front of House Servers, fostering teamwork and improving overall service quality.
- Handled cash transactions accurately while maintaining a secure till, minimizing discrepancies in financial records.
Bartender
The Salutation
09.2022 - 10.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Receptionist
Changing Lives Foundation: Family Addiction Help
09.2021 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Kitchen Hand
Sambucas
10.2020 - 09.2022
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Education
Level 3 - Business Administration And Management
Newcastle College
Newcastle Upon Tyne 09.2023
Skills
- Teamwork
- Customer Service
- Punctuality
- Cleanliness
- Reservation Management
- Phone Etiquette
Timeline
Housekeeping Assistant
Bayside House
01.2024 - 04.2024
Front of House Server
Stuzzichino
11.2023 - 04.2024
Bartender
The Salutation
09.2022 - 10.2023
Receptionist
Changing Lives Foundation: Family Addiction Help
09.2021 - 10.2023
Kitchen Hand
Sambucas
10.2020 - 09.2022
Level 3 - Business Administration And Management
Newcastle College