Maddison Bashford
Customer Service Specialist
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
Probe
06.2022 - Current
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Legal Secretary
Wonderley & Hall Solicitors
08.2021 - 06.2022
- I have experience in litigation, family law and conveyancing. in all three roles I have completed basic secretarial duties such as maintaining files - both electronic & physical, corresponding with clients and solicitors, maintaining diaries and important dates.
- I have experience with dictation and my current wpm is 67.
- Organized files for court proceedings.
- Transcribed legal documents and phone conversations.
- Scheduled and made appointments for solicitors of the firm
- Arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Assisted solicitors in collecting employment, medical and other records.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
Barista/Team Member
McDonald's Chinchilla
03.2019 - 08.2021
- Maintained supply levels in counter and customer areas to meet typical demands.
- Complied with standards for merchandising, stocking and storing product.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Elevated customer loyalty by using strong conversational and problem solving abilities to resolve customer problems.
- Cultivated ability to recall customers' names and address each by name.
Barista
Amelia's Place
12.2018 - 03.2019
- Constantly expanded personal knowledge of coffee styles and varieties.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Created original artwork for specials board display daily.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Education
Certificate IV in Cyber Security - Cyber Security
Tafe Queensland
OnlineSkills
- Directing team members
- Customer-oriented
- Telephone Etiquette
- De-Escalation Techniques
- Information Sourcing
- Cash Handling
- Health and Safety Standards
- Customer Complaint Resolution
- Legal Standards
- Legal Terminology
- Transcription Software
- Administrative Support
References
Aleah Wicks
Co-Worker - Wonderley & Hall
0478 066 226
Connor Cunningham
0490 113 238
Dr Kate Morgan
Bond University
0410 579 649
Jennifer Otto
(personal)
0432 568 518
Timeline
Customer Service Specialist
Probe
06.2022 - Current
Legal Secretary
Wonderley & Hall Solicitors
08.2021 - 06.2022
Barista/Team Member
McDonald's Chinchilla
03.2019 - 08.2021
Barista
Amelia's Place
12.2018 - 03.2019
Certificate IV in Cyber Security - Cyber Security
Tafe Queensland
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