MADDISON BIGNELL
Maddington,WA
Summary
With a proven track record of unwavering commitment to excellence, my professional history demonstrates my strong work ethic and dedication to delivering exceptional results.
I have honed my skills in various roles and industries, cultivating a versatile skill set that allows me to quickly adapt and thrive in dynamic work environments.
I thrive in roles of support, centering compassion and empathy, while delivering exemplary results.
Overview
7
7
years of professional experience
Work History
Civil Enforcement Specialist (Assistant Bailiff)
Baycorp
09.2023 - 07.2025
- Responsible for maintaining professional and productive relationships with Government clients.
- Managed caseloads efficiently, prioritizing high-impact cases to ensure prompt resolution of matters.
- Ensured compliance with laws and regulations, utilizing strong analytical skills and attention to detail.
- Operated large portfolios independently and consistently to ensure quality of service every time.
- Negotiated towards resolutions in a transparent, empathetic manner.
Quality Assurance Officer
Cash Converters
05.2021 - 05.2023
- Monitored staff organization and suggested improvements to daily functionality.
- Recorded, analyzed and distributed statistical information via monthly report.
- Implemented new quality assurance and customer service standards.
- Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
- Recommended and drafted updates to current internal processes and policies.
- Tested functionality and compatibility of new programs or updates in comparison to existing applications.
Subject Matter Expert
Stellar Asia Pacific - Services Australia
11.2018 - 05.2021
- Established extensive procedures for troubleshooting and resolving software issues.
- Maintained compliance with company policies and communication goals.
- Completed data entry tasks with accuracy and efficiency.
- Applied deep understanding of relevant laws and policies to reach agreements.
- Responded proactively and positively to rapid change.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Providing assistance to vulnerable customers through social networking and processing crisis claims, including disaster recovery payments.
Box Office Seller
McArthur
04.2018 - 11.2018
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Coached new employees on administrative procedures, company policies and performance standards.
Education
Work Health And Safety Training -
Arrow Training
Cert III In Customer Engagement -
Arrow Training
2020
Diploma - Contemporary Music And Performance
WAAPA
ECU2014
Year 12 -
Albany Senior High School
Albany, WA10.2013
Skills
- Extensive knowledge and deeper understanding of legislation on local, state and federal levels
- Strength in communication and understanding stemming from multiple years of experience in building relationships with vulnerable members of the community and across the country
- Experience in scheduling/rostering and delivering outcomes for government departments
- Multiple levels of training in de-escalation and conflict management, as well as work health and safety standards
Timeline
Civil Enforcement Specialist (Assistant Bailiff)
Baycorp
09.2023 - 07.2025
Quality Assurance Officer
Cash Converters
05.2021 - 05.2023
Subject Matter Expert
Stellar Asia Pacific - Services Australia
11.2018 - 05.2021
Box Office Seller
McArthur
04.2018 - 11.2018
Work Health And Safety Training -
Arrow Training
Cert III In Customer Engagement -
Arrow Training
Diploma - Contemporary Music And Performance
WAAPA
Year 12 -
Albany Senior High School