Maddison Brain
Heyfield,VIC
Summary
In previous jobs its shown that I've excelled in enhancing customer satisfaction and fostering a welcoming atmosphere, significantly contributing to repeat business. My adeptness in problem-solving and money handling, alongside my ability to work effectively under pressure, underscores my proficiency in both hard and soft skills, ensuring high levels of service excellence.
Overview
3
3
years of professional experience
Work History
Hospitality
Royal Exchange Hotel Traralgon
Traralgon, VIC
12.2021 - Current
- Enhanced customer satisfaction by providing friendly and efficient service during bar gaming machine operation.
- Developed strong rapport with regular patrons, creating a welcoming atmosphere that encouraged repeat business.
- Maintained up-to-date knowledge of gaming machine technology, learning new releases and software updates to better serve customers.
- Handled sensitive situations professionally such as addressing customer disputes or complaints regarding payouts or game outcomes effectively resolving conflicts diplomatically.
- Balanced daily transactions accurately, ensuring all financial activities were properly recorded for accountability purposes.
- Greeted customers entering venue and responded promptly to customer needs.
Education
No Degree - Year 12 VCE
Traralgon College
Traralgon, VIC11.2023
Skills
- Ability to work as a team
- Problem-solving abilities
- Work efficiently and effectively under pressure
- Very friendly
- Money handling abilities
- Complaint Handling
Timeline
Hospitality
Royal Exchange Hotel Traralgon
12.2021 - Current
No Degree - Year 12 VCE
Traralgon College