Summary
Overview
Work History
Education
Skills
References
Timeline
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Maddison Brennan

Brisbane,QLD

Summary

Dedicated and ambitious worker skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

6
6
years of professional experience

Work History

Marketting/ HR Administrator

Lindsay Australia
10.2023 - Current
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Developed and monitored employee recognition programs.
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Wrote branding, media and social media policies
  • Conducted market research to identify new opportunities and target markets.

Assistant store Manager

Footlocker Logan
05.2022 - Current
  • Monitoring KPI's, conversion and sales data reports
  • Handling customer complaints and issues
  • Managing store inventory, receiving, and claiming missing stock
  • In charge of organising the back of house
  • Fulfilling Ecommerce orders
  • Processing shipments, store to store and to vendors such as Nike, Adidas, Under Armour ETC
  • Processed weekly payroll for employees
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Rotated merchandise and displays to feature new products and promotions
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
  • Reconciled daily sales transactions to balance and log day-to-day revenue
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests
  • Handled problematic customers to assist lower-level employees and maintain excellent customer service.

Assistant store Manager

Pivot, Accent Group
03.2021 - 05.2022
  • Efficiently handling high volumes of stock and expertly merchandising the floor to enhance customer appeal
  • ● Maximizing sales and showcasing products through the creation and implementation of captivating window installations, floor sets, and interior displays
  • ● Successfully stepping up to the role of Store Manager when the previous manager vacated the position
  • ● Establishing sales goals through the forecasting of annual sales quotas and the projection of expected sales volume for both existing and new products
  • ● Demonstrating the ability to mitigate issues and work effectively under high-pressure situations
  • ● Consistently exceeding daily KPI targets while fulfilling additional retail duties such as opening and closing the store, managing stock, cleaning, processing shipments, fulfilling customer orders, and conducting till counts.

APS4 Officer

Centrelink
01.2020 - 10.2020
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off
  • Created and maintained safe and secure work environments for employees
  • Efficiently handling high volumes of stock and expertly merchandising the floor to enhance customer appeal
  • Maximizing sales and showcasing products through the creation and implementation of captivating window installations, floor sets, and interior displays
  • Successfully stepping up to the role of Store Manager when the previous manager vacated the position
  • Establishing sales goals through the forecasting of annual sales quotas and the projection of expected sales volume for both existing and new products
  • Demonstrating the ability to mitigate issues and work effectively under high-pressure situations
  • Consistently exceeding daily KPI targets while fulfilling additional retail duties such as opening and closing the store, managing stock, cleaning, processing shipments, fulfilling customer orders, and conducting till counts
  • Communicating with district, branch, and corporate managers to identify and provide tailored solutions to address each individual customer's case or concern
  • Expertly handling media, ombudsmen, and legal threats with a keen focus on maintaining the company's reputation and brand image
  • Proactively working to compensate customers and being the first point of contact to facilitate the resolution of conflicts, thereby mitigating issues
  • Diligently tracking lost parcels and initiating investigations for serious customer cases to ensure swift and satisfactory resolutions
  • Consistently providing accurate information and promptly answering general inquiries to ensure optimal customer satisfaction
  • Facilitated the transfer of customers from previous payment schemes to pension payments to assist in their retirement planning
  • Successfully navigated high-stress situations while maintaining

3IC

Zing Pop Culture
05.2018 - 01.2020
  • Updated client income and asset information to ensure accurate payment calculation
  • Provided advanced and urgent payments to eligible clients
  • Reported and registered deaths into government systems
  • Coded complex financial documentation to ensure accuracy of clients' payment amounts
  • Built and maintained positive customer relationships
  • Consistently achieved KPI targets and exceeded daily sales goals
  • Resolved customer disputes in a courteous and professional manner
  • Maintained a clean and visually attractive sales environment, and actively participated in visual display setup and maintenance
  • Customer service skills and a strong commitment to ensuring customer satisfaction
  • Learnt how to develop strong customer relationships
  • Till Counts & Cash Handling

Education

Bachelor of Business & Marketing -

Griffith University
11.2023

Responsible Service of Alcohol -

Galaxy Training
01.2017

Skills

  • Ability to lead and manage teams effectively, while maintaining positive and collaborative work environment
  • Strong communication and interpersonal skills, ability to build and maintain relationships with clients, colleagues
  • Time management and prioritization, effectively balance multiple tasks and responsibilities
  • Problem-solving and critical thinking
  • Highly organized and detail-oriented, strong ability to multitask
  • Commitment to ongoing professional development and learning, staying up to date with industry trends and best practices
  • Policy Interpretation
  • New Employee Training
  • Policy Development

References

  • Footlocker, Browns plains Store Manager, Zachary Castle, 0433 940 427
  • Footlocker, Logan Store Manager, Hayden Tocchetti, 0437 554 226
  • Pivot, Store Manager, Madison McGrath, 0423 953 621
  • Zing, Store Manager, Des Earl, 0421 356 711
  • Lindsay Australia, Krystal Hansen 0423 052 742
  • Lindsay Australia, Olivia Dixon 0412 334 140

Timeline

Marketting/ HR Administrator

Lindsay Australia
10.2023 - Current

Assistant store Manager

Footlocker Logan
05.2022 - Current

Assistant store Manager

Pivot, Accent Group
03.2021 - 05.2022

APS4 Officer

Centrelink
01.2020 - 10.2020

3IC

Zing Pop Culture
05.2018 - 01.2020

Bachelor of Business & Marketing -

Griffith University

Responsible Service of Alcohol -

Galaxy Training

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