Maddison Brodie
Strahan,TAS
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Experienced Team Leader
Gordon River Cruises
09.2017 - Current
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Provided exceptional customer service to passengers, fostering a positive onboard experience for all guests.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
Education
Leighlands Christian School
Ulverstone, TASSkills
- Team Check-Ins
- Safety conscious
- Cash Register Operations
- Cleaning and sanitizing
- Cash Handling
- Cash register systems
- Menu Planning
- Guest Services
Certification
Mental Health First Aid Australia Accreditation
SITXFSA005- Use Hygienic practises for food safety
SITXFSA006- Participate in safe food handling practices
MAR10418 Certificate I Maritime Operations- Coxswain Grade 2
Provide cardiopulmonary resuscitation
Provide basic emergency life support
Provide First Aid
Provide advanced resuscitation and oxygen therapy
Timeline
Experienced Team Leader
Gordon River Cruises
09.2017 - Current
Leighlands Christian School
Similar Profiles
Cynthia FloresCynthia Flores
Lead Customer Support Specialist at Viking River CruisesLead Customer Support Specialist at Viking River Cruises
Tia MehtaTia Mehta
Senior Commercial Analyst at Scenic River & CruisesSenior Commercial Analyst at Scenic River & Cruises
ANA BEREGOIANA BEREGOI
Air executive at VIKING River CruisesAir executive at VIKING River Cruises
J DennisonJ Dennison
Part Time Actor at The Round Earth CompanyPart Time Actor at The Round Earth Company
Saxon GaffneySaxon Gaffney
Commercial Fishing Vessel Deckhand at JH&KH FisheriesCommercial Fishing Vessel Deckhand at JH&KH Fisheries