MADDISON CHAPMAN
Camira,Australia
Summary
Dynamic customer service worker with over 8 years of diverse experience in retail and administrative roles, demonstrating a strong impact on team training and client engagement. Expertise in managing clinical and administrative operations ensures exceptional customer service and satisfaction. Proficient in facilitating informed decision-making that enhances overall store operations. Committed to fostering team development and cultivating a positive work environment, with a proven ability to multitask and work effectively under pressure.
Overview
11
11
years of professional experience
Work History
Contact Center Representative
Qscan Radiology
Toowong, Qld
02.2025 - Current
- Managed incoming calls to assist patients with scheduling radiology appointments.
- Provided accurate information regarding services and procedures to patients and healthcare providers.
- Handled patient inquiries and resolved issues promptly to ensure customer satisfaction.
Optical Dispenser
Specsavers
Yamanto, Australia
09.2022 - 02.2025
- I am an In-Store Trainer. I have all the relevant training to be able to train new team members.
- Maintained Clinical and Administration roles for the last 1.5 years. ie. Being in charge of the diary and appointments of the day. As well as, administering all of the appropriate tests before patients see the Optometrist for the day.
- I also am fully trained in helping customers find glasses perfect for them and then creating them for the lab in the Socrates system.
Retail Associate
Typo
Indooroopilly, Australia
07.2017 - 06.2022
- Assisted in the reconciliation of daily sales and deposits, resulting in accurate and timely financial reporting.
- Assisted in the training and onboarding of new employees.
- Created weekly and monthly sales reports to provide management with key insights into store performance.
Administration Assistant
Toowoomba Older Mens Network
Toowoomba, Australia
01.2015 - 12.2015
- Maintained an up-to-date database of contacts and vendors, ensuring accurate and timely communication.
- Developed and implemented a streamlined office filing system, resulting in a reduction in document retrieval time.
Skills
- Customer service
- Ability to multitask
- Leadership skills
- Ability to work under pressure
- Ability to work in a team
- Fast learner
- Customer relationship management
- Employee training
- Performance metrics
- Effective communication
- Verbal and written communication
Hobbies and Interests
- Reading, watching movies, and TV shows
- Being active
- Craft projects
References
References available upon request
Timeline
Contact Center Representative
Qscan Radiology
02.2025 - Current
Optical Dispenser
Specsavers
09.2022 - 02.2025
Retail Associate
Typo
07.2017 - 06.2022
Administration Assistant
Toowoomba Older Mens Network
01.2015 - 12.2015