Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maddison Cowie

Bushmead,WA

Summary

Dynamic and results-driven professional with a proven track record at Shiels Jewellers, excelling in customer service and inventory management. Recognised for enhancing store efficiency and boosting sales through strategic merchandising and team collaboration. Adept at problem-solving and delivering exceptional customer experiences, ensuring operational excellence and financial accuracy.

Overview

4
4
years of professional experience

Work History

Assistand Store Manager

Shiels Jewellers
02.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Supervised staff to ensure adherence to company policies and performance standards.
  • Liaised with head office to align operational goals and share updates.
  • Delivered superior customer service, addressing inquiries and resolving complaints promptly.
  • Received and maintained stock, ensuring accurate inventory levels.
  • Conducted daily reconciliations of POS till(s) for financial accuracy.
  • Facilitated team collaboration to enhance productivity and communication.

Sales Associate

Big W
11.2021 - 10.2024
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Sandwhich Artist

Subway
04.2021 - 11.2021
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.

Education

High School - High School

Darling Range Sports College
Perth
10-2023

Cert IV in Preparation For Health And Nursing - Healthcare

Health Science Hub
Perth, WA
09-2023

Certificate III in Health Service Assistance - Healthcare

Health Science Hub
Perth
10-2022

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Inventory management
  • Sales analysis
  • Staff training
  • Financial reporting
  • Team collaboration
  • Problem solving
  • Iniative thinking
  • Attention to detail

Timeline

Assistand Store Manager

Shiels Jewellers
02.2024 - Current

Sales Associate

Big W
11.2021 - 10.2024

Sandwhich Artist

Subway
04.2021 - 11.2021

High School - High School

Darling Range Sports College

Cert IV in Preparation For Health And Nursing - Healthcare

Health Science Hub

Certificate III in Health Service Assistance - Healthcare

Health Science Hub

Similar Profiles

CREATE PROFILE
Maddison Cowie