Maddison Crawford
HAZELBROOK,NSW
Summary
Skilled Dispensary technician offering 9 years of experience and a proven history of providing exceptional customer service from prescription drop-off to pick-up. Well versed in cleanroom procedures, regulatory guidelines and overall pharmacy operations. Organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Dispensary Technician
Hossam Bahkeet
08.2019 - Current
- Entered and processed patients' prescriptions into the internal system.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Helped pharmacists clear problematic prescriptions and address customer questions to keep pharmacies efficient.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Provided consultations and answered inquiries from patients, healthcare professionals, and physicians regarding drugs, potential side effects, and specified uses.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked automated medication dispensing equipment.
- coordinated the verification and filling of more than 400 daily prescriptions in a high-volume consulting pharmacy environment.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Prepared packaging and labels for prescriptions, verifying the accuracy of dosage, side effects, interactions, and refill instructions.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Pharmacy Assistant
Kevin Tong
08.2015 - 08.2019
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- kept the pharmacy counter and related areas clean, neat, and organized.
- Received incoming supplies and stocked them in the correct locations.
- Answered telephones and provided information about order status, store hours, and pharmacy procedures.
- Communicated instructions to patients or caregivers about the proper use and storage of drugs.
- Supported operations with filing, copying, and faxing.
- Trained new pharmacy staff on computer systems and drug management protocols.
- operated the cash register and performed front counter tasks to facilitate daily operations.
- Implemented strong filing techniques to sort and store important documents and medical forms.
- Merchandised over-the-counter goods and rotated stock.
Retail Assistant
Scenic World
12.2014 - 01.2015
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
High School Diploma -
St Columba's Catholic Collage
Springwood, NSW10.2018
Skills
- Customer Demographics
- Dosage Calculation
- Quality Assurance and Control
- Pharmacy Management Software
- Resolving Complaints
- Staff Leadership
- Medical Machine Maintenance
- Administrative Support
- Recordkeeping Requirements
- Dispensing Medications
- High-Volume Environments
- Medication and Equipment Invoicing
- Confidentiality Practices
Timeline
Dispensary Technician
Hossam Bahkeet
08.2019 - Current
Pharmacy Assistant
Kevin Tong
08.2015 - 08.2019
Retail Assistant
Scenic World
12.2014 - 01.2015
High School Diploma -
St Columba's Catholic Collage
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