Maddison Donovan
Eaton,WA
Summary
Highly skilled Optical Assistant with comprehensive experience in assisting optometrists and opticians. Acquired skills include conducting pre-screening eye tests, helping customers choose frames and lenses, and managing inventory of optical supplies. Demonstrated ability to provide exceptional customer service while maintaining high standards of care. Previous roles have benefited from improved organizational efficiency and enhanced client satisfaction. I also have gained an desire as a disability support worker with several years of experience. Well-versed in helping an individual living with autism. I have become knowledgeable about providing daily living support, preparing meals and assisting with personal mobility.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Optical Assistant
Specsavers
Eaton, WA
10.2021 - Current
- Collaborated with optometrists to ensure accurate prescription orders were placed.
- Performed administrative duties such as data entry and filing paperwork.
- Maintained an organized inventory of frames and lenses on hand.
- Conducted vision screenings using specialized equipment.
- Processed payments from customers using a point-of-sale system.
- Cleaned and sterilized work surfaces before beginning each job.
- Answered customer inquiries over the phone and through email.
- Working with customers with disabilities and of all ages to assist with optical testing and dispensing.
Disability Support Worker
Leonie Quaife
Dardanup, WA
12.2020 - Current
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Provided emotional support to individuals with physical or mental disabilities.
- Organized recreational and educational activities for clients according to individual needs.
- Developed strategies to help individuals cope with their disability.
- Transported clients to appointments, social events, and other activities as needed.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Assisted in developing self-care skills such as personal hygiene practices.
- Administered medication according to doctor's orders and monitored side effects.
Cashier
Bell Peppa's Fish & Chips
Eaton, WA
07.2017 - 08.2024
- Greeted customers and provided excellent customer service.
- Operated cash register efficiently and accurately.
- Maintained cleanliness of work area including counters, shelves and floors.
- Reviewed customer orders to ensure accuracy of product, quantity and pricing.
- Created purchase orders for suppliers based on customer requirements.
- Performed cashier duties such as processing payments, counting money and issuing receipts.
Retail Worker
City Beach
Bunbury, WA
08.2020 - 11.2021
- Greeted customers, identified their needs and provided assistance with product selection.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Operated cash register to process payments from customers accurately and efficiently.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
Education
Eaton Community College
WA11-2021
Skills
- Compassionate Care
- Friendly and Enthusiastic
- Dependable and Responsible
- Relationship Building
- Customer Service
- Flexible Schedule
- Positive Reinforcement Methods
Certification
- Certificate III in fitness
- Completion of WACE
- Completion of Certificate II in
Community Services - Completion of Certificate III in
Retail - Completion of Murdoch Uni
Prep Course
Timeline
Optical Assistant
Specsavers
10.2021 - Current
Disability Support Worker
Leonie Quaife
12.2020 - Current
Retail Worker
City Beach
08.2020 - 11.2021
Cashier
Bell Peppa's Fish & Chips
07.2017 - 08.2024
- Certificate III in fitness
- Completion of WACE
- Completion of Certificate II in
Community Services - Completion of Certificate III in
Retail - Completion of Murdoch Uni
Prep Course
Eaton Community College
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