Maddison Farmer
Beerwah,QLD
Summary
Personable Office Administrator with 6 years of experience. Organized and highly driven, managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
7
7
years of professional experience
Work History
Office Administrator & Portfolio Assistant
Pure Locations
05.2023 - Current
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Perform general administrative tasks such as answering and directing phone calls, handling emails and manage the inbox, files, meeting minutes, mailing, and deliveries
- Keep the office clean, stocked and organized, especially the kitchen, stock areas and communal areas
- Arranging bond payments using Stripe system
- Build, update, pause, and remove the Portfolio listings
- Provide ad hoc support to staff members and departments, including organization of on-site and off-site team events
- Manage the front desk and be first point of contact for guests offering refreshments
- Follow procedures to ensure efficient productivity
- Maintain homeowner database
- Excellent written and verbal communication and using empathy in times of change or uncertainty
- Strong time management and multitasking abilities
- Proficiency with office applications, and aptitude for learning new software and systems
- Ability to maintain confidentiality of company information
- Problem solver with excellent attention to detail
- Ability to work within a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Cultivated interpersonal skills by building positive relationships with others.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Office Administrator & Endermologie Therapist
Body & Face Co
06.2018 - 05.2023
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Interacted with customers by phone, email, or in-person to provide information.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Efficiently managed inventory levels of supplies and retail products while minimizing waste.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Used social media platforms to promote salon and services.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Built strong rapport with clients, fostering trust and open communication.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
Guest Service Operator & Cleaner
1 Eight
10.2021 - 10.2022
- Office commencement and close-down procedures
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Provided accurate information on hotel amenities, local attractions, and transportation options for guests' convenience.
- Handled guest complaints with professionalism, working to find satisfactory resolutions in a timely manner.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Maintained detailed records of guest reservations, preferences, and special requests to personalize their stay.
- Enforced policies and procedures to increase efficiency.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Undertake reservation and reception functions related to guests and tenants of the park
- To deal with incoming correspondence, emails, phone calls and reservation messages in a timely and accurate manner
- Undertake general office and administrative functions
- Cash counting and balancing to banking summary
- General tidying, cleaning and maintaining the reception area in pristine condition
- Uphold a high standard of cleanliness at the park for all users
- Maintain cleaning duties as per daily, weekly and/or monthly cleaning schedules as set by the manager
- Perform schedule cleaning of the amenity blocks, laundry and camp kitchen
- Maintain communication with the Park Manager to ensure chemicals and cleaning materials are in stock to fulfill cleaning duties.
Bar & Bistro Attendant
Palmwoods Hotel
11.2016 - 06.2019
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Delivered food to guest tables with timeliness and efficiency.
- Cleaned and maintained dining area and condiment stations.
- Provided knowledgeable recommendations on menu items helping guests make informed decisions.
- Contributed to team efficiency by assisting colleagues during peak hours or when short-staffed.
- Adhered to strict health department guidelines for food handling and sanitation procedures in all work areas.
- Supported smooth operations by maintaining adequate stock levels of tableware, linens, and other supplies.
- Trained new bistro attendants on company policies, procedures, and best practices for exceptional service.
- Arranged tables and chairs for special occasions and events.
- Processed payments for orders and provided customers with change.
- Processed sales transactions using POS system.
- Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery to guests.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Demonstrated knowledge of cocktail recipes and drink preparation techniques, resulting in consistent quality beverages.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Streamlined bar operations by developing an effective system for restocking supplies during shift transitions.
- Restocked ice, condiments, and snacks.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Checked ID cards and verified bar guests were of legal age.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Certificate I - Lash Lift & Tint Technician
Locks Lash
Online07.2020
Certificate I - Fundamentals of Skin Science
Cosmetic Institute of Australia
Online12.2019
Certificate I - Brow Shaping, Tinting & Henna
Sunstate Therapy
Warana06.2019
Certificate I - Laser And Intense Pulse Light Safety Course
Australian Institute of Adult Education
Online05.2018
Certificate I - Bloomea Fontaine Training
Bloomea
Paris03.2018
Certificate I - Endermologie - Corps & Visage Alliance
LPG Endermologie
Paris03.2018
No Degree - Provide Responsible Service of Alcohol
Galaxy Training Australia Pty Ltd
Online11.2016
No Degree - Provide Responsible Gambling Services
Galaxy Training Australia Pty Ltd
Online11.2016
High School Diploma -
Sunshine Coast Grammar School
Forest Glen11.2015
Certificate IV - Fitness
Silver Academy Pty Ltd
Forest Glen11.2015
Certificate III - Fitness
Binnacle Training College
Forest Glen09.2014
Skills
- File Organization
- Business Analysis and Reporting
- Professional and Courteous
- Computer Skills
- Administrative Support
- Customer Service
- Typing 50 words per minute
- Microsoft Office
- Database Management
- Work Prioritization
- CRM software proficiency
- Inbound Call Management
References
- Kylie Read, Director of Body & Face Co, 0456 700 777, info@bodyfaceco.com.au
- Felisse De La Cruz, Regional Manager of 1Eight, 0499 034 906, Felisse.delacruz@1eight.com.au
Timeline
Office Administrator & Portfolio Assistant
Pure Locations
05.2023 - Current
Guest Service Operator & Cleaner
1 Eight
10.2021 - 10.2022
Office Administrator & Endermologie Therapist
Body & Face Co
06.2018 - 05.2023
Bar & Bistro Attendant
Palmwoods Hotel
11.2016 - 06.2019
Certificate I - Lash Lift & Tint Technician
Locks Lash
Certificate I - Fundamentals of Skin Science
Cosmetic Institute of Australia
Certificate I - Brow Shaping, Tinting & Henna
Sunstate Therapy
Certificate I - Laser And Intense Pulse Light Safety Course
Australian Institute of Adult Education
Certificate I - Bloomea Fontaine Training
Bloomea
Certificate I - Endermologie - Corps & Visage Alliance
LPG Endermologie
No Degree - Provide Responsible Service of Alcohol
Galaxy Training Australia Pty Ltd
No Degree - Provide Responsible Gambling Services
Galaxy Training Australia Pty Ltd
High School Diploma -
Sunshine Coast Grammar School
Certificate IV - Fitness
Silver Academy Pty Ltd
Certificate III - Fitness
Binnacle Training College
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