Maddison Gale
Lake Munmorah,NSW
Summary
Dynamic professional with a proven track record in customer service and staff management, notably at Global Retail Brands. Excelled in relationship building and complex problem-solving, driving sales growth through innovative loyalty programs. Demonstrated leadership in fast-paced environments, significantly enhancing team performance and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Retail Manager
Global Retail Brands
11.2021 - Current
- Completed daily paperwork and computer entry of sales data as established by management.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Prioritized excellent customer service through continuous monitoring of employee interactions with shoppers.
- Coordinated special events such as holiday promotions or clearance sales to drive additional business.
- Increased sales figures by introducing loyalty program that encouraged repeat business.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Sales Assistant
Kathmandu
03.2022 - 02.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Hospitality Worker
The Clan
09.2017 - 08.2018
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
Hospitality Team Member
Wyong Golf Course
04.2018 - 08.2018
- Created healthy nutritious menus to serve at important functions.
- Managed inventory control, ensuring adequate supplies were available for daily operations and special events.
- Processed financial transactions accurately while adhering to strict security measures for both cash handling and credit card processing.
- Handled reservation inquiries via phone, email, and in-person, resulting in increased bookings.
- Planned and executed more than special events per year.
- Distributed dishes to guests.
Education
Hospitality Cert III -
Don College
Devonport, TAS11.2016
Hospitality Cert II -
Don College
Devonport, TAS11.2015
Year 10 -
Devonport High School
Devonport, TAS12.2014
Skills
- Customer service
- Time management
- Complex Problem-solving
- Staff management
- Relationship building
- Shift scheduling
- Sales techniques
- Team leadership
Timeline
Sales Assistant
Kathmandu
03.2022 - 02.2023
Retail Manager
Global Retail Brands
11.2021 - Current
Hospitality Team Member
Wyong Golf Course
04.2018 - 08.2018
Hospitality Worker
The Clan
09.2017 - 08.2018
Hospitality Cert III -
Don College
Hospitality Cert II -
Don College
Year 10 -
Devonport High School