Summary
Overview
Work History
Education
Skills
Websites
Certification
REFERENCES
Timeline
Generic

MADDISON GOLDING

Greenwith,SA

Summary

I find myself to have substantial experience addressing customer requests and concerns. I show outstanding concepts in providing relevant information and options to successfully resolve issues. I am Upbeat and energetic and able to handle difficult situations through resourcefulness and adaptability. I am a dedicated employee, who is eager to contribute to a team and gain personal success through hard work and strong work ethic skills. I strive to have a can-do, positive, friendly personality and continually go above and beyond what is asked of me. I possess strong organisation skills along with a fantastic eye for detail.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Assistant

Dan Murphy's
, SA
10.2020 - Current
  • Offered basic technical support for clients on wide range of company products.
  • Answered customer questions about product availability and shipment times.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Recommended products to customers, thoroughly explaining details.
  • Provided ongoing guest service.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Managed timely and effective replacement of damaged or missing products.
  • Sought ways to improve processes and services provided.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Tumbling Coach

Blitz FCD Studios
, SA
01.2017 - 12.2020


  • Provide administrative assistance to Owner / Cheerleading Coach o Filing of registration forms o Lodge SA Gymnastic Registrations form electronically for each student o Assist with writing of cheerleading program.
  • Spotted athletes during tumbling exercises and on trampoline to avoid injuries and mishaps.
  • Utilized standard gymnastics curriculum to teach proper form and safe conduction of high-risk moves.
  • Worked with parents to address issues with participant behavior in program.
  • Prepared gym with necessary equipment to support gymnastic activities.
  • Followed proper emergency protocol in event of medical injury or other critical situation.
  • Assisted owners of gym with special events and tumbling birthday parties.
  • Adapted lessons to age, size and skill level of gymnast.
  • Encouraged team members to support one another and gave positive reinforcement wherever possible.
  • Introduced games and drills, which helped students to better develop skill levels.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Trained athletes in proper use of equipment for safety and maximum results.

Café attendant

Nev’s cafe
, SA
11.2019 - 10.2020
  • Ensure all customers service exceptions are met.
  • This includes greeting customers, providing professional service, taking order and cash registration.
  • Food preparation for breakfast and lunch, assisting in replenishing food supplies.
  • Exceptional knowledge of special dietary requirements to serve appropriate service to special needs customers.
  • Implement correct workplace health and safety procedures in area of responsibility.
  • Knowledge of food handling procedures.
  • Ability to remain clam in a fast-paced environment while using the ability to multitask.
  • Resolved problems, improved operations and provided exceptional service.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-day-day duties accurately and efficiently.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Served customers and followed outlined steps of service.

Customer Service Representative

Hope Valley Chicken Bar
, SA
02.2019 - 11.2019
  • Engage and greet customers.
  • Take counter and over the phone orders.
  • Preparing / cooking food.
  • Cash handling.
  • Ensure shop is kept clean and tidy at all times.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided ongoing guest service.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Trainee

Community Kids Greenacres Early Education Centre
, SA
03.2018 - 08.2018
  • Supervise children 6mth – 4 years.
  • Assist in feeding of children.
  • Play and interact with children.
  • Shadowed senior team members to learn all related jobs.
  • Attended training courses to build understanding of processes, techniques and industry.
  • Increased training efficiency by working closely with supervisor and coworkers, asking questions, and giving honest, detailed feedback.
  • Learned new materials, processes and programs quickly.

work Administration Assistant

Kemp Carpenters
, SA
12.2015 - 08.2017
  • Responding and direct emails to corresponding person.
  • Entering of work orders.
  • Filing.
  • Typing of quotes.
  • Photocopying and scanning of documents.
  • Maintained energy and enthusiasm in fast-paced environment.

Education

Kildare College
SA
2019

Skills

  • Upbeat and Positive Personality
  • Upselling Products and Services
  • Creative Problem Solving
  • Understanding Customer Needs
  • POS Systems and Ordering Platforms
  • Verbal and Written Communication
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • Refunds and Returns Management

Certification

2018-2019 AASCF – Coach Accreditation Course

2018 DCSI Clearance

2018 Provisional Drivers Licence

2020 RSA Licence

2021 'Ready, Set, Law' Virtual Internship


REFERENCES

Mrs Alyssa Valentine

Blitz FCD Studios Owner / Head Cheerleading Coach

Phone: 0400 054 516


Mrs Nicky Cox

Dan Murphy’s Duty Manager

Phone: 0413 595 660


Mrs Sarah Aucone

Nev’s Café Manager

Phone: 0423 961 662

Timeline

Customer Service Assistant

Dan Murphy's
10.2020 - Current

Café attendant

Nev’s cafe
11.2019 - 10.2020

Customer Service Representative

Hope Valley Chicken Bar
02.2019 - 11.2019

Trainee

Community Kids Greenacres Early Education Centre
03.2018 - 08.2018

Tumbling Coach

Blitz FCD Studios
01.2017 - 12.2020

work Administration Assistant

Kemp Carpenters
12.2015 - 08.2017

Kildare College

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MADDISON GOLDING