Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Maddison Gould

Rutherford,NSW

Summary

Dynamic and results-driven professional with extensive experience in customer service and team building at McDonald's. Proven expertise in coffee brewing and cash register operations, consistently enhancing order accuracy and efficiency. Adept at training staff to elevate service standards, ensuring a high-quality experience for all customers.

Overview

5
5
years of professional experience

Work History

Barista

Gloria Jeans
Maitland, NSW
03.2025 - Current
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Ground beans for espresso shots according to individual customer specifications.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.

Cafe Worker

Franky & Co
Greenhills
06.2024 - 04.2025
  • Restocked shelves with merchandise throughout the day as needed.
  • Managed cash register operations efficiently and accurately.
  • Communicated effectively with kitchen staff regarding order accuracy and delivery times.
  • Prepared food orders, such as sandwiches, salads, and beverages.

Manager

McDonalds
Rutherford, NSW
03.2020 - 06.2024
  • Coached, mentored and trained team members in order to improve their job performance.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.

Education

Rutherford Technology High
Rutherford, NSW
03-2020

Skills

  • Coffee brewing
  • Cash register operation
  • Customer service
  • Food preparation
  • Team building
  • Time management
  • Effective communication
  • Order accuracy
  • Point of sale operation

Affiliations

  • Baseball
  • Health and fitness
  • Movie nights

Timeline

Barista

Gloria Jeans
03.2025 - Current

Cafe Worker

Franky & Co
06.2024 - 04.2025

Manager

McDonalds
03.2020 - 06.2024

Rutherford Technology High

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