Maddison Grigoriou
Melbourne,VIC
Summary
Design graduate with a specialization in Product Release, bringing 4 years of customer-facing experience in customer service and an additional 4 years of expertise in launching new products to market, maintaining existing products, and collaborating cross-functionally with procurement, internal departments, and external suppliers.
Overview
11
11
years of professional experience
Work History
Product Release Coordinator
ABN Group
04.2021 - Current
- The coordination of new homes, facades and retail products to the market. Assisting with external 3D model selections available for client usage through the online selection tool.
- Coordination of generating product selection reports.
- Maintaining the day-to-day running and maintenance of selection tools ensuring all newly released and discontinued products are relevant.
- Communication with key stakeholders, external suppliers and internal departments.
Sales Consultant
Tommy Hilfiger
10.2019 - 03.2021
- Provided sales and customer service assistance to walk-in traffic
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Fielded customer questions to provide information about products, availability and pricing.
- Opened new merchandise and stocked sales floor racks and shelves.
Sales Associate
Handworks Nouveau Paperie
08.2017 - 10.2019
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Performed inventory control, such as counting and stocking merchandise.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Legal/Casual Assistant Intern
Davies Lawyers
08.2014 - 10.2019
- When needed to help with practical office duties in a commercial environment.
- General office duties.
- Obtaining information of the Law courts of Victoria Destination Event Management September 2015 In September of 2015, I interned at an Event Management firm at the Glen Waverley office for one week.
- Practical event management and client management work was undertaken in a commercial environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked closely with the principle of Davies Lawyers to maintain optimum levels of communication to effectively and efficiently complete projects.
Education
Diploma - Interior Design
RMIT University
Melbourne, VIC12.2020
Certificate II -
Kangan Institute VET Business
Brighton, VIC12.2016
Victorian Certificate of Education - undefined
Star of The Sea College
Brighton, VIC12.2016
Skills
- Proficient in Autodesk AutoCAD
- Proficient in Microsoft Office Suite
- Proficient in Power Bi
- Flexible in dynamic situations
- Multitasking abilities
- Self-motivating and always striving for self-improvement
- Dedicated to achieving high standards
- Network development
- Product and service knowledge
- Teamwork and collaboration
Awards
Employee of the Quarter - October 2023
Timeline
Product Release Coordinator
ABN Group
04.2021 - Current
Sales Consultant
Tommy Hilfiger
10.2019 - 03.2021
Sales Associate
Handworks Nouveau Paperie
08.2017 - 10.2019
Legal/Casual Assistant Intern
Davies Lawyers
08.2014 - 10.2019
Victorian Certificate of Education - undefined
Star of The Sea College
Diploma - Interior Design
RMIT University
Certificate II -
Kangan Institute VET Business
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