Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Activities
Volunteer Experience
References
Timeline
Generic

Maddison Harmer

Wagga Wagga,NSW

Summary

Experienced healthcare professional with over 10 years of experience in building patient relationships and providing quality support during dental procedures. Demonstrated expertise in dental procedures and the ability to work effectively unsupervised. Highly motivated and adaptable, with exceptional interpersonal skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Dental Assistant/ Receptionist

Green Apple Dental
Wagga Wagga
04.2024 - Current
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Performed administrative duties, such as scheduling appointments and answering telephones.
  • Assisted the dentist in taking patient medical histories and vital signs.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Entered patient records with procedures performed and added notes taken into dental records system. Observed confidentiality rules to maintain patient privacy.
  • Prepared patients by explaining scheduled treatments and potential side effects.
  • Checked with participants throughout procedures to help alleviate anxiety.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Helped maintain inventory levels of all dental supplies used in day-to-day operations.
  • Exposed diagnostic dental x-rays to analyze teeth condition.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Participated in emergency response drills and maintained knowledge of safety procedures.
  • Sterilized dental equipment using automatic washers to prevent cross contamination.
  • Cleaned and polished removable dentures, brackets, wires and other appliances.
  • Created and fitted dental appliances for patients. Adjusting as necessary.
  • Prepared bills and completed insurance forms using system software.

Clinical Coordinator/ Dental Assistant

Divine Digital Dentistry
Brisbane, QLD
06.2022 - 02.2023
  • Lead the clinical staff towards delivering exceptional patient care while performing daily operations of the clinic.
  • Provide support and cross-cover for all staff levels, including dental assistant duties.
  • Investigate and resolve complaints from clinicians, visitors, and patients while maintaining patient confidentiality.
  • Collaborate with healthcare providers and patients to develop treatment plans.
  • Manage clinic facilities, equipment, supplies, and resources with a focus on cost management.
  • Monitor stock levels of supplies and oversee repairs or equipment replacements.
  • Develop procedures to ensure the delivery of optimal patient care.
  • Manage internal and external communications while addressing queries about the clinic.
  • Organize staff training, evaluation, and induction.
  • Fulfill any ad hoc duties requested by the manager.

Business Owner/ Bookkeeper/ Office Manager

Harmers Electrical
Wagga Wagga, NSW
01.2012 - 07.2021
  • Responding promptly to customer queries via in-person meetings, phone calls, or email correspondence.
  • Scheduling appointments for electrical services using specialized software
  • Supervising, assigning, monitoring, and overseeing the work of electricians
  • Assisting with pre-construction activities, such as planning, cost estimates, scope of work, and scheduling.
  • Maintaining communication with clients about electrical work to be completed on their properties.
  • Tracking and monitoring the progress of electrical projects to ensure they are on schedule and completed within the designated time frame.
  • Conducting recruitment and hiring of staff.
  • Managing the day-to-day accounting transactions, including the preparation of monthly accounts.
  • Maintaining an orderly accounting filing system.
  • Coordinating with an accountant to address tax-related queries.
  • Reconciling, preparing, and lodging quarterly business activity statements.
  • Reconciling bank accounts.
  • Managing accounts payable, processing invoices due for payment, and issuing receipts.
  • Managing accounts receivable, including allocation of payments and tracking overdue payments.
  • Processing payroll for employees.

Senior Dental Assistant/ Coordinator

Go Dental
Wagga Wagga, NSW
04.2013 - 04.2020
  • Greet patients, establishing a professional relationship with all patients to help them feel comfortable in the dental practice.
  • Work alongside the practice manager and carry out reception and admin duties when required to ensure smooth and effective running of the practice.
  • Making appointments for patients in person, on the telephone, and via email using Oasis Dental Software.
  • Communicating with patients about treatment plans, outcomes, and financial requirements.
  • Providing the utmost care for all patients.
  • Providing comfort, support, compassion, and knowledge about procedures. Teaching patients simple strategies to deal with anxiety and fear.
  • Dealing with financial transactions and reconciling at the end of the day.
  • Maintain clinicians' recall systems.
  • Answering phone calls and making phone calls in the appropriate manner.
  • Typing referrals and reports for clinicians.
  • Lead the practice nursing team, ensuring they carried out high-quality dental chairside assistance in a safe and effective manner.
  • Worked alongside dentists and therapists during a variety of treatment procedures, completing all tasks in a professional manner.
  • Established productive work relationships with clinicians in order to promote mutual understanding and the highest quality of service for the patients.
  • Responsible for all aspects of infection control and maintenance of all clinical aspects in the practice.
  • Ensured that clinical team members adhered to all legislation and regulations, as well as company protocols and procedures.
  • Maintained monthly task logs and audits.
  • Responsible for the maintenance and service of all clinical equipment.
  • Train, develop, and manage nursing staff to meet performance standards.
  • Setting up and cleaning down the dental surgery before the start and after each clinical session.
  • Handle and prepare dental materials used in treatments.

Dental Assistant

Dr Alan Lloyd Dental
Wagga Wagga, NSW
04.2010 - 01.2013
  • Perform reception and administrative duties, such as scheduling appointments and answering telephone calls.
  • Work with Medicare, DVA, health funds, and HICAPS.
  • Prepare accounts and invoices.
  • Maintain stock control and prepare invoices for payment at the end of each month.
  • Carry out banking duties.
  • Assist clinicians during dental treatments.
  • Sterilize instruments and treatment rooms between patients.
  • Handle and prepare dental materials and medications.
  • Assist with staff training.

Trainee Dental Assistant

Peter Street Dental
Wagga Wagga, NSW
03.2009 - 04.2010
  • Assisting the dentist during procedures and appointments.
  • Preparing the surgery area and equipment.
  • Adhering to infection control procedures to maintain a hygienic environment.
  • Accurately documenting findings from oral examinations.
  • Ensuring a clear view of the patient's mouth by using handheld suction to remove fluid and debris.
  • Providing the necessary dental instruments and materials to the dentist.
  • Maintaining dental equipment and instruments.
  • Handling radiographs by processing, mounting, and filing them.
  • Sterilizing dental instruments by cleaning, packaging, and processing them.

Receptionist

Raine & Horne
Wagga Wagga, NSW
11.2007 - 03.2009
  • Greeting clients and visitors courteously.
  • Answering incoming phone calls, screening, and forwarding them to the appropriate parties.
  • Maintaining the reception area's cleanliness, organization, and stocking of basic office supplies.
  • Scheduling appointments, notifying relevant staff, and ensuring they are adequately prepared for appointments.
  • Sorting and distributing mail to the appropriate parties.
  • Providing administrative support, such as copying, faxing, and taking notes.
  • Preparing meeting and training rooms for use.
  • Handling financial transactions, including Eftpos, petty cash, checks, and automatic transfers.
  • Conducting banking duties.
  • Assisting in organizing maintenance and repair of properties.
  • Assisting in the management of property documentation, including leasing and maintenance.
  • Collecting rent from tenants and issuing receipts.
  • Assisting with credit control of rental arrears.

Education

Bachelor of Science - Naturopathic Medicine

Endeavor College
Randwick, NSW
01-2028

Certificate 4 in Dental Assisting -

OTEN Sydney
Online
01.2011

Certificate 3 in Dental Assisting -

OTEN Sydney
Online
01.2009

Certificate 3 in Real-Estate -

TAFE
Wagga Wagga
01.2008

High School Certificate -

Mater Dei Catholic College
Wagga Wagga
01.2007

Skills

  • Quick Learning Ability
  • Passion for helping others with personalized care
  • Passion for learning
  • Strong Work Ethic
  • Collaborative Nature
  • Accountability
  • Punctuality and Dependability
  • Excellent Communication Skills
  • Honesty and Integrity
  • Interpersonal Skills
  • Knowledge of Legislation and Regulations
  • Adherence to Workplace Policies, Procedures, and Values
  • Patient Counseling
  • Patient Education
  • Clinical Support
  • Complex Problem-Solving
  • Medical Records Management
  • Strong writing and verbal skills
  • Patient Care Coordination
  • First Aid Training
  • Sterilization techniques
  • Patient schedule management
  • Infection control procedures
  • Insurance Billing
  • Instrument preparation

Personal Information

Date of Birth: 03/07/90

Certification

  • Working With Children's Check, AAP7105077
  • First Aid, Cynergex Group - 20/06/2024, Valid for 12 months

Activities

  • Enjoying quality time with my two children and two Dachshunds.
  • Exploring new destinations through travel.
  • Focusing on personal growth and development.
  • Maintaining my fitness.
  • Gardening.
  • Learning- Currently studying a bachelor of naturopathy at Endeavor collage.
  • Dancing.
  • Socializing and spending time with friends.

Volunteer Experience

Playgroup NSW, Volunteer, 05/2016, 01/2018, Located establishment for the playgroup to be held at every week., Organized promotional material and increase awareness about the playgroup., Recruiting new members., Organize weekly activities for mothers, babies and children., Finding recourses and organizations that could provide support for mothers and children who attended the playgroup., Organizing fund raising events and making the community aware of Little Steps Wagga, and what its purpose is., Organizing guest speakers to attend the group to talk about all things related to Motherhood, postnatal depression., Building trustworthy and professional rapport with community services and members.

References

  • Jo Browne, Practice Manager at Divine Digital Dental, 0421 026 875
  • Dr. Aman Pasricha, Director/Dentist at Go Dental, 0431 592 021
  • Dr. Oliver Connell, Dentist at Go Dental, 0407 068 949
  • Serena Cain, Dental Assistant at Go Dental, 0429 810 222
  • Dr. Alan Lloyd, 0438 262 478
  • Grant Harris, Director/Real Estate Agent at Raine & Horne Wagga, 0438 258 321

Timeline

Dental Assistant/ Receptionist

Green Apple Dental
04.2024 - Current

Clinical Coordinator/ Dental Assistant

Divine Digital Dentistry
06.2022 - 02.2023

Senior Dental Assistant/ Coordinator

Go Dental
04.2013 - 04.2020

Business Owner/ Bookkeeper/ Office Manager

Harmers Electrical
01.2012 - 07.2021

Dental Assistant

Dr Alan Lloyd Dental
04.2010 - 01.2013

Trainee Dental Assistant

Peter Street Dental
03.2009 - 04.2010

Receptionist

Raine & Horne
11.2007 - 03.2009

Bachelor of Science - Naturopathic Medicine

Endeavor College

Certificate 4 in Dental Assisting -

OTEN Sydney

Certificate 3 in Dental Assisting -

OTEN Sydney

Certificate 3 in Real-Estate -

TAFE

High School Certificate -

Mater Dei Catholic College

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Maddison Harmer