Summary
Overview
Work History
Skills
Certification
Accomplishments
Referees
Goals and Ambitions
Timeline
Generic

Maddison Hay

Summary

Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with a passion for developing relationships, cultivating partnerships and growing within a business.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Apprentice Pastry Chef

The Original Gourmet
01.2012 - 01.2014
  • Maintained a clean and sanitary kitchen environment, practising high standards of OH&S, Food Safety and Hygiene, and HACCP protocols.
  • Operated and maintained ovens and other bakery heavy equipment to prepare wholesale orders of products.
  • Prepared and packaged orders, ensuring accurate and timely delivery of product.
  • Optimized workflow within the kitchen by implementing effective time management strategies.

Retail Manager

Chemist Warehouse
02.2014 - 12.2020
  • Increased sales by implementing effective merchandising strategies and optimized store layouts.
  • Improved customer satisfaction through attentive service, and efficient problem resolution.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Led a team to achieve sales budgets and deliver outstanding customer experiences.
  • Achieved monthly performance goals by setting clear objectives for employees.
  • Managed inventory control, rostering and payroll duties.

Van Sales Representative

Tasty Fresh Food Co.
01.2021 - Current
  • Increased sales revenue by establishing rapport with customers and consistently providing exceptional service.
  • Developed new territory routes for enhanced distribution efficiency and customer reach.
  • Managed inventory levels to ensure availability of products and timely delivery to customers.
  • Boosted customer satisfaction by promptly addressing concerns and resolving issues effectively.

Skills

  • Territory Management
  • Sales strategy development
  • Inventory Management
  • Route Planning
  • Analytical Thinking
  • Task Prioritization
  • Reliability
  • Building Customer Loyalty
  • Time management abilities
  • Adaptability

Certification

  • Certificate III in Community Pharmacy
  • S2/S3 Certificate - Support the supply of Pharmacy Medicines and Pharmacist Only Medicines
  • Responsible Service of Alcohol Certificate (RSA)
  • Food Handlers Certificate

Accomplishments

  • Employee of The Year 2018 - Chemist Warehouse (VIC)

Referees

Doug Newnham

IT Manager - Tasty Fresh Food Co.

0403 249 019


Taz Aldaoud

Proprietor - Chemist Warehouse Mornington

0401 164 759

Goals and Ambitions

  • Complete Construction Induction Training (White Card)
  • Obtain Forklift License

Timeline

Van Sales Representative

Tasty Fresh Food Co.
01.2021 - Current

Retail Manager

Chemist Warehouse
02.2014 - 12.2020

Apprentice Pastry Chef

The Original Gourmet
01.2012 - 01.2014

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Maddison Hay