Maddison Hingley
Melbourne,VIC
Summary
Accomplished Cabin Crew member and Customer Service Officer with over 7 years experience in fast-paced customer service and safety . Personable and professional under pressure. Quick and effective at decision making and highly skilled in responding to emergency situations all while maintaining excellent customer service throughout the sales process.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Flight Attendant
MAM Aviation (Qantas)
Melbourne Airport, VIC
03.2019 - Current
- Attend passengers and provide a high level of customer service throughout every flight by greeting each passenger and providing information about airline procedures, seat locations, and inflight services.
- Maintain all emergency equipment to ensure safety by verifying that fire extinguishers and oxygen systems are in working order, first-aid kits are fully stocked, and all items are easily located.
- Assist passengers in an emergency situation by announcing and/or demonstrating the use of seat belts, flotation devices, oxygen masks, and emergency exits.
- Responsible for providing customer service to passengers desiring to travel by performing or assisting in the performance of all safety, passenger service, and cabin preparation duties and services.
Resident Support Officer
Covid Quarantine Victoria (CVQ)
Melbourne, VIC
08.2020 - Current
- Monitored COVID-19 patients and other exposed persons.
- Coordinated with public health and local facilities to support isolation and quarantine of individuals.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Oversaw in-person and curbside patient registration and processing.
- Protected individual confidentiality as prescribed by local, state and federal mandates.
- Donned and removed personal protective equipment (PPE) per company protocols.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Tier 3 PPE and Infection control training.
Customer Service Officer
Kmart
Brisbane, QLD
05.2015 - 02.2019
- Responded promptly to customer inquiries and resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Promoted company brand and unique offerings through personalised customer service.
- Established and monitored customer service standards by employing recognised and comprehensive benchmarks.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Narangba Valley State High School
Narangba, QLD11.2016
Skills
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Strong Decision Making
- Aircraft Safety Checks
- Safety Demonstrations
- First Aid and CPR
- Customer service skills: including: tact, resourcefulness and poise
Certification
- First aid and CPR certified
- Water competency
- Responsible Service of Alcohol ( RSA )
- Police Check
- Cert III in General Health and Fitness
Additional Information
Hollie Maxwell (Qantas) - Cabin Service Manager
Email: holliewell@bigpond.com
Mobile: 0417 341 571
Roza Bogdanoska (CQV) - Team Leader
Email: roza.bogdanoska@cqv.vic.gov.au
Timeline
Resident Support Officer
Covid Quarantine Victoria (CVQ)
08.2020 - Current
Flight Attendant
MAM Aviation (Qantas)
03.2019 - Current
Customer Service Officer
Kmart
05.2015 - 02.2019
High School Diploma -
Narangba Valley State High School