Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Maddison Hook

Maddison Hook

Nuriootpa,SA

Summary

Well-rounded Salon Coordinator skilled in telephone etiquette, payment processing, appointment scheduling and assisting clients. A valuable employee with the ability to work individually and as part of a team with an enthusiastic personality.

Overview

10
10
years of professional experience

Work History

Salon Coordinator

Casual Bliss Salon
11.2020 - Current
  • Improved salon efficiency by streamlining appointment scheduling and client management processes.
  • Enhanced customer satisfaction with prompt and courteous service at the front desk.
  • Managed inventory levels for salon products by tracking purchases and shelf stock, ensuring adequate stock to meet client needs.
  • Trained new employees in salon procedures, contributing to a cohesive and efficient team environment.
  • Ensured cleanliness of the salon by overseeing regular maintenance tasks and adhering to hygienic practices.
  • Updated social media platforms regularly with engaging content showcasing salon services, promotions, and achievements.
  • Provided exceptional support to both stylists and clients alike during high-volume periods such as holidays or special events.
  • Scheduled appointments by phone, email and in person and recommended additional services.


Retail Sales Assistant

Orchard Lane
06.2018 - 09.2020
  • Increased sales by providing exceptional customer service and product knowledge.
  • Improved store appearance with effective merchandising and creative displays.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Streamlined checkout process by efficiently operating cash registers and POS systems.
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.


Checkout Operator

Foodland
08.2013 - 06.2018
  • Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
  • Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
  • Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
  • Balanced cash registers at the end of each shift, confirming accuracy in both drawer totals and transaction records.
  • Trained new employees on proper checkout procedures, enhancing overall efficiency across the team.

Education

High School Diploma -

Kapunda High School
Kapunda, SA
12.2012

Skills

  • Telephone Etiquette
  • Stock Ordering & Maintenance
  • Customer Relations
  • Computer Proficiency
  • Time Management
  • Day-to-Day Operations

References

Morgan Dunemann

0427 118 692

DTC Marketing Manager

Two Hands Wines


Skye Evans

0428 182 831

Vet Nurse

The Vet Clinic

Timeline

Salon Coordinator

Casual Bliss Salon
11.2020 - Current

Retail Sales Assistant

Orchard Lane
06.2018 - 09.2020

Checkout Operator

Foodland
08.2013 - 06.2018

High School Diploma -

Kapunda High School

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Maddison Hook