Maddison Hoole
Glenmore Park,NSW
Summary
Well-trained Assistant Restaurant Manager promoting 5 years of expertise in food and beverage industry and a further time in the bartending industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head Bartender
Penrith Hotel
01.2024 - Current
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained 2 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Promoted special events through social media platforms, generating buzz around themed nights or guest appearances.
Assistant Restaurant Manager
McDonald's
01.2019 - 01.2024
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to 150 restaurant staff, maintaining exceptional customer service and quality standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
Home Tutoring Tutor
Self Employed
01.2022 - 10.2022
- Met with parents to discuss student progress and address concerns.
- Collaborated with parents to develop appropriate tutoring lessons.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
Education
Nursing
Western Sydney University
Sydney, NSW03.2027
Certificate III in Retail Services - Retail
McDonald's
Penrith10.2021
Skills
- Inventory Control
- Interpersonal and Written Communication
- Employee Scheduling
- Training and Mentoring
- Schedule Coordination
- Performance Improvement
- Shift Management
- Interpersonal communication
- Team leadership
- Restaurant operations
- Scheduling and labor control
Certification
Well-trained Assistant Restaurant Manager promoting 5 years of expertise in food and beverage industry and a further time in the bartending industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.
REFERENCES
Olivia Desmond
Senior Accounts Manager
Zoom Recruitment
0426 202 097
livdesmond@gmail.com
Timeline
Head Bartender
Penrith Hotel
01.2024 - Current
Home Tutoring Tutor
Self Employed
01.2022 - 10.2022
Assistant Restaurant Manager
McDonald's
01.2019 - 01.2024
Nursing
Western Sydney University
Certificate III in Retail Services - Retail
McDonald's
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