Maddison Johnson
Sydney,Australia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Shift Lead/ Supervisor and Game Master
The Cipher Room
07.2022 - Current
- Explained company policies, game rules and safety requirements.
- Communicated clearly and on-time to share clues and direct game actions.
- Serviced bathrooms by picking up debris, wiping down surfaces and restocking supplies.
- Watched guests closely to maintain current understanding of gameplay.
- Kept game and party rooms clean and neat for next guests.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Hostess
El Camino
01.2022 - 07.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Education
Studio - Screen Acting
National Institute of Dramatic Art
Sydney 12.2019
Bachelor of Arts - Creative Arts (Music)
University of Wollongong
Wollongong, NSW04.2019
Skills
- Credit Card Payments
- Safety Policies and Procedures
- Customer Service
- Excel Spreadsheets
- Operations Monitoring
- Ableton Live
- Pro Tools
- Stage Performance
- Critical Thinking
- Active Listening
- Singing Proficiency
- Staff Motivation
Timeline
Shift Lead/ Supervisor and Game Master
The Cipher Room
07.2022 - Current
Hostess
El Camino
01.2022 - 07.2022
Studio - Screen Acting
National Institute of Dramatic Art
Bachelor of Arts - Creative Arts (Music)
University of Wollongong