Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Maddison Kerwin

Mount Warren Park,QLD

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

4
4
years of professional experience

Work History

Receptionist

Our Medical
09.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Receptionist

Securelux
01.2023 - 05.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Cashier Assistant

Aldi
03.2022 - 01.2024
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Bagged items securely to minimize breakages and reduce losses.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.

Cashier Assistant

BP Fuel Station
02.2021 - 10.2021
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked with other associates to support cashiers and management needs.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
  • Provided feedback to management on customer needs and operational improvements.

Education

High School Diploma -

Boonah State High School
Boonah, QLD
11-2017

Skills

  • Organization skills
  • Teamwork and collaboration
  • Time management
  • Patience and empathy
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Scheduling

Timeline

Receptionist

Our Medical
09.2024 - Current

Receptionist

Securelux
01.2023 - 05.2024

Cashier Assistant

Aldi
03.2022 - 01.2024

Cashier Assistant

BP Fuel Station
02.2021 - 10.2021

High School Diploma -

Boonah State High School

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Maddison Kerwin