- singing , writing , creating music , performing
- fashion, styling , designing
- interior styling, decorating
- business and goal driven
- physical fitness and wellness
Maddison Markov
Cranbourne North,Australia
Summary
Retail professional with strong customer service skills and focus on team collaboration. Adept at handling sales transactions, managing merchandise, and assisting customers with product selections to enhance their shopping experience. Known for adaptability and reliability in fast-paced environments, consistently meeting and exceeding sales targets. Strong interpersonal skills, with knack for building rapport and fostering positive customer relationships.
Overview
6
6
years of professional experience
Work History
Clothing Sales Assistant
Edge Clothing
07.2024 - Current
- Assisted in maintaining a well-stocked and visually appealing store, resulting in higher sales.
- Handled returns and exchanges efficiently, maintaining a positive relationship with customers.
- Increased sales by providing exceptional customer service and product knowledge to customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Achieved high levels of customer satisfaction with personalized styling recommendations.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Managed stock levels on the sales floor through efficient replenishment processes that maintained consistent product availability.
- Performed cash, card, and check transactions to complete customer purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Casual Sales Assistant/ Acting Manager
Dusk
06.2023 - Current
- Increased sales by building strong customer relationships and providing excellent service.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Managed efficient cash register operations.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Updated product displays regularly, keeping store appearance fresh and appealing.
- opening. and closing store securely
Casual Retail Assistant
Home and Party world Clyde
11.2023 - 07.2024
- Cashiering
- Maintains store appearance
- Serving customer inquires and needs
- Completing orders and keeping up with daily tasks
- Stock handling unpacking , putting on shelves ect
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered incoming calls and emails to provide product information, features and benefits.
Retail Assistant
Smart savers super variety
03.2019 - 03.2023
- Demonstrating excellent customer service skills in a fast paced environment
- Assisting customers with any inquiries, questions issues ect
- Working with customers to develop custom orders
- Cash handling and pos system
- Maintaining store appearance
- Stock handling
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers with prompt and polite support in-person and via telephone.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
No Degree - Provide Responsible Service of Alcohol
RSA
Cat Training Specialists04-2024
Diploma - Interior Design
Collarts
Collingwood, VIC12.2023
Certificate II - Hair salon assistant
TAFE Chisholm Institute
Melbourne, VIC11.2022
Graduate certificate - Victorian certificate of education (vce graduate)
St Peter's College
Cranbourne East Campus, Melbourne11.2022
Skills
- Retail Sales
- Cash Handling
- Organizational Skills
- Cashiering
- POS
- Customer service
- Time Management
- Store Management Experience
- Strong product knowledge
- Upselling strategies
- Fashion Awareness
- Styling advice
Eligibletowork
Yes
Highestlevelofeducation
Secondary School (Years 7-12)
Additionalinformation - Requestforreference
True
Interests
Timeline
Clothing Sales Assistant
Edge Clothing
07.2024 - Current
Casual Retail Assistant
Home and Party world Clyde
11.2023 - 07.2024
Casual Sales Assistant/ Acting Manager
Dusk
06.2023 - Current
Retail Assistant
Smart savers super variety
03.2019 - 03.2023
Certificate II - Hair salon assistant
TAFE Chisholm Institute
Graduate certificate - Victorian certificate of education (vce graduate)
St Peter's College
No Degree - Provide Responsible Service of Alcohol
RSA
Diploma - Interior Design
Collarts
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