Maddison Markov
Clyde North ,Australia
Summary
Customer-focused Retail Sales Professional with proven expertise in achieving sales targets and enhancing customer loyalty. Skilled in effective communication and understanding customer needs to create positive shopping experiences. Committed to professionalism and kindness in every interaction, ensuring a supportive environment for clients.
Overview
7
7
years of professional experience
Work History
part time retail sales assistant
Oz hair and beauty
narre warren , melbourne
03.2025 - Current
- Providing exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted customers in selecting hair and beauty products based on individual needs, enhancing customer satisfaction.
- Processing sales transactions accurately using point-of-sale systems.
- Managing cash register operations using POS system and processing sales and returns.
- Processed returns and exchanges of merchandise promptly and efficiently.
- Educated customers on product usage and benefits, leading to increased product knowledge and customer loyalty.
- Collaborated with team members during peak hours to streamline store operations and improve customer service.
- Organising merchandise displays to enhance product visibility and customer engagement.
- Assisting in setting up displays for promotional items.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed daily banking activities such as deposits and withdrawals.
- Keeping calm and applying strong problem-solving and interpersonal skills to resolve issues.
- Assisted in tracking key performance indicators to improve store performance.
Casual Sales Assistant/ Acting Manager
Dusk
06.2023 - 01.2025
- Met and exceeded sales targets consistently, contributing to overall team success.
- Increased sales by building strong customer relationships and providing excellent service.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Resolved customer inquiries, complaints, and returns, ensuring positive experiences for all clients.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Merchandised new products in organized displays to enhance visual appeal and support sales promotions.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Maintained accurate records of daily sales activities, tracking progress towards individual goals.
- Assisted with staffing by taking on additional shifts during holidays and busy periods.
- opening. and closing store securely
Clothing Sales Assistant
Edge Clothing
07.2024 - 11.2024
- Increased sales by providing exceptional customer service and product knowledge to customers.
- Achieved high levels of customer satisfaction with personalized styling recommendations.
- Identified and recommended optimal products by listening to customer needs and desires.
- Delivered excellent shopping experiences, fostering customer loyalty and retention.
- Maintained well-stocked and visually appealing store, contributing to increased sales.
- Managed stock levels on the sales floor through efficient replenishment processes that maintained consistent product availability.
- Handled returns and exchanges efficiently, maintaining a positive relationship with customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Used in-store system to locate inventory and place special orders for customers.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
Casual Retail Assistant
Home and Party world Clyde
11.2023 - 07.2024
- Processed customer transactions at the cash register.
- Assisted customers with prompt and polite support in-person and via telephone.
- Served customer inquiries and needs.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Unpacked inventory and organized products on store shelves.
- Maintained store appearance through regular cleaning and organization
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
Retail Assistant
Smart savers super variety
03.2019 - 03.2023
- Demonstrating excellent customer service skills in a fast paced environment
- Assisted customers with prompt and polite support in-person and via telephone.
- Greeted customers, located merchandise, and suggested options to meet customer needs.
- Cash handling and pos system
- Processed sales, returns, online orders, and gift card activations using POS system for efficient transactions.
- Maintaining store appearance
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
No Degree - Provide Responsible Service of Alcohol
RSA
Cat Training Specialists04-2024
Diploma - Interior Design
Collarts
Collingwood, VIC12-2023
Certificate II - Hair salon assistant
TAFE Chisholm Institute
Melbourne, VIC11-2022
Graduate certificate - Victorian certificate of education (vce graduate)
St Peter's College
Cranbourne East Campus, Melbourne11-2022
Skills
- Sales and cashiering
- Cash handling and POS
- Customer service and support
- Product upselling
- Brand awareness
- Fashion styling
- Stocking and receiving
- Store management experience
- Organizational skills
- Time management
- Problem solving
- Punctual and reliable
- Relationship building
- Goal oriented
- Attention to detail
Additionalinformation - Requestforreference
True
Hobbies and Interests
- singing , writing , creating music , performing
- fashion, styling , designing
- interior styling, decorating
- business and goal driven
- physical fitness and wellness
Availability
monday to sunday as i am looking for a part time or full time role
Highestlevelofeducation
Secondary School (Years 7-12)
Eligibletowork
Yes
Timeline
part time retail sales assistant
Oz hair and beauty
03.2025 - Current
Clothing Sales Assistant
Edge Clothing
07.2024 - 11.2024
Casual Retail Assistant
Home and Party world Clyde
11.2023 - 07.2024
Casual Sales Assistant/ Acting Manager
Dusk
06.2023 - 01.2025
Retail Assistant
Smart savers super variety
03.2019 - 03.2023
No Degree - Provide Responsible Service of Alcohol
RSA
Diploma - Interior Design
Collarts
Certificate II - Hair salon assistant
TAFE Chisholm Institute
Graduate certificate - Victorian certificate of education (vce graduate)
St Peter's College