Maddison Martin (14/10/2003)
Gympie
Summary
As a highly motivated and dedicated professional with a strong passion for serving the community, I am excited to apply for the Station Client Service Officer (AO4) position with the Queensland Police Service. With a demonstrated history of delivering exceptional customer service, I possess excellent interpersonal and communication skills, which allow me to build rapport with a diverse range of people, including members of the public, police personnel, and external stakeholders.
Overview
7
7
years of professional experience
Work History
Conveyancing Paralegal (Full-time)
Power & Cartwright Solicitors
01.2024 - Current
- Streamlined the conveyancing process by maintaining accurate and organised client files;
- Experience using LEAP Legal Software;
- Provided key administrative assistance to senior management;
- Improved communication between clients, agents, and legal representatives through timely updates and correspondence;
- Ensured smooth transactions for clients by meticulously reviewing contracts, property searches, and mortgage details;
- Expedited the completion of property transactions with efficient management of deadlines and relevant documentation;
- Collaborated with real estate agents to expedite property sales and purchases for mutual clients.
Administration Assistant (Full-time)
Power & Cartwright Solicitors
05.2023 - 12.2023
- Completed clerical tasks such as filing, copying, and distributing mail;
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments;
- Interacted with customers by phone, email, or in-person to provide information;
- Delivered clerical support by handling range of routine and special requirements;
- Managed daily data entry and kept clerical information accurate and up-to-date.
Administration Assistant (Full-time)
JL Hallam & Partners (Immigration Agent/Law Firm)
07.2021 - 04.2023
- Quickly learn new skills and apply them to daily tasks, improving efficiency and productivity;
- Prepared visa applications ready for lodgement;
- Execute filing system to improve document organisation and management;
- Develop and regularly update spreadsheets and databases;
- Greeting and responding to inquiries from callers seeking information;
- Create and update physical records and digital files to maintain current, accurate and compliant documentation;
- Being the main point of contact for personnel from external parties;
- Assist with managing the correspondence and communications of the organisation such as phone calls and emails;
- Assist with maintenance and organisation of company records and archiving;
- Scheduling of phone appointments within the company;
- Oversight of office inventory, including ensuring an adequate supply of consumables, such as stationery or printer ink and paper.
Deli Assistant (Casual)
Supa IGA Cooroy
05.2020 - 06.2021
- Created attractive displays in cases and other customer-facing areas;
- Sliced, weighed and packaged cheeses and meats and accurately calculated prices;
- Opened new inventory and rotated stock by dates to maintain freshness;
- Greeted customers at counter to fulfill requests and answer questions.
Customer Service Assistant (Casual)
Eumundi Aquatic Centre
09.2019 - 11.2020
- Carried out day-day-day duties accurately and efficiently;
- Worked flexible hours; night, weekend, and holiday shifts;
- Maintained energy and enthusiasm in fast-paced environment;
- Greeted customers, helped locate merchandise and suggested suitable options;
- Used POS system to process sales, returns, online orders and gift card activations;
- Stocked merchandise, clearly labelling items, and arranging according to size or colour;
- Maintained physical and computer-based filing systems.
Sandwich Artist (Casual)
SUBWAY®Restaurants
01.2018 - 09.2019
- Greeted guests, promoted specials and took orders;
- Assisted customers in choosing menu items by providing food-complementing information;
- Organised freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products;
- Accurately operated cash register to process customer payments;
- Kept kitchen, counter and dining areas cleaned and sanitised.
Education
Bachelor of Laws (Honours) -
Queensland University of Technology
Online01-2029
Bachelor of Justice - Majoring in Criminology And Policing
Queensland University of Technology
Online01-2029
Diploma - Justice Studies
TAFE Queensland
Online09-2024
Skills
- Social Skills
- Client communication
- Administrative support
- Legal research
- Attention to detail
- File organisation
- Positive Learning Environment
- Flexible Work Schedule
Additional Information
- Full First Aid and CPR Training;
- Clean Record Queensland Class CA Open Drivers Licence (Along with Reliable Vehicle);
- Valid Australian National Police Check;
- Covid Vaccinated & Flu Vaccinated; and
- Recently participated in a 2-week voluntary 'Experience Queensland Courts' program at the Caboolture Magistrates Court.
Timeline
Conveyancing Paralegal (Full-time)
Power & Cartwright Solicitors
01.2024 - Current
Administration Assistant (Full-time)
Power & Cartwright Solicitors
05.2023 - 12.2023
Administration Assistant (Full-time)
JL Hallam & Partners (Immigration Agent/Law Firm)
07.2021 - 04.2023
Deli Assistant (Casual)
Supa IGA Cooroy
05.2020 - 06.2021
Customer Service Assistant (Casual)
Eumundi Aquatic Centre
09.2019 - 11.2020
Sandwich Artist (Casual)
SUBWAY®Restaurants
01.2018 - 09.2019
Bachelor of Laws (Honours) -
Queensland University of Technology
Bachelor of Justice - Majoring in Criminology And Policing
Queensland University of Technology
Diploma - Justice Studies
TAFE Queensland
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