MADDISON MASTERS
Armidale,Australia
Summary
Highly motivated and adaptable professional with a strong work ethic, exceptional interpersonal skills and a commitment to continuous learning and professional growth. Experienced across early childhood education, centre management, foster care, youth mentoring, family support, customer service and team leadership, with a proven ability to adapt to diverse environments, take initiative and meet organisational needs.
Passionate about supporting children, young people and individuals with diverse needs, bringing a strong understanding of emotional wellbeing, learning and development, behaviour support and inclusive practices. Skilled in building meaningful relationships, communicating effectively, working collaboratively and independently, and approaching challenges with empathy, patience and professionalism. A reliable, organised and versatile employee who values teamwork, leadership, personal development and delivering positive outcomes for individuals, families and organisations.
Overview
4
4
years of post-secondary education
17
17
years of professional experience
Work History
Retail Showroom Consultant
Reece Plumbing
Armidale
03.2025 - Current
- Advised Reece Plumbing showroom customers on bathroom, kitchen, and laundry product selections
- Delivered customer service and retail showroom plumbing consultation, guiding customers to suitable products and solutions.
- Assessed customer requirements, communicated product information, and facilitated informed product selection.
- Fostered strong connections with customers and industry professionals to enhance collaboration. with customers and trade professionals and contribute to a welcoming showroom experience.
- Contributed to showroom presentation and teamwork, enhancing daily service operations.
- Prepared quotes and processed orders for trade and retail customers
- Managed product displays and maintained showroom presentation standards
Long Day Care Centre Manager
TG's Childcare & Preschool
Uralia
08.2023 - 10.2024
- Managed daily centre operations, ensuring the service ran safely, efficiently and in line with policies, procedures and regulatory requirements.
- Oversaw curriculum planning and implementation, supporting educators to deliver inclusive, play-based programs aligned with the EYLF and National Quality Standard.
- Coordinated recruitment activities, identifying staffing needs, reviewing applicants, participating in interviews, and supporting selection decisions to build a qualified team.
- Supervised, supported and guided educators, providing feedback, coaching and assistance with professional development and performance concerns.
- Oversaw leave planning and staffing adjustments, responding to absences and operational changes while maintaining appropriate coverage.
- Reviewed practices and identified opportunities for quality improvement, strengthening service delivery and enhancing learning environments.
- Maintained safe, clean, welcoming environments and supported child protection, health, safety, risk management and wellbeing practices.
- Built professional relationships with families, educators, management and relevant support services, maintaining confidentiality and respectful communication.
Bar Attendant
New Tattersalls Hotel
02.2019 - 03.2019
- Delivered friendly, professional customer service, enhancing guest experience in hospitality setting.
- Supported bar service and streamlined day-to-day venue operations for efficient service.
- Worked collaboratively with colleagues during busy service periods.
- Ensured cleanliness and presentation standards while upholding responsible service practices.
NPSS Worker / Youth Mentor
Challenge Foster Care
06.2018 - 02.2019
- Supported children and young people in high-risk, crisis, and foster-care contexts to foster resilience and stability.
- Responded to emotional and behavioural needs with patience, consistency, and sensitivity, enhancing individual well-being.
- Built trust, promoted safety and helped establish positive routines and relationships.
- Engaged with children respectfully in diverse situations with children experiencing complex or separated-family circumstances.
- Observed, documented and communicated relevant information to support care planning.
- Collaborated with carers, caseworkers and other professionals while maintaining boundaries and confidentiality.
Photographer
MSP Photography
05.2018 - 10.2018
- Delivered professional photography services for school and portrait sessions, enhancing client satisfaction.
- Engaged with children, families, and school staff to foster a welcoming atmosphere during sessions.
- Managed session workflow and maintained a professional customer-service approach.
- Coordinated session workflow while ensuring high standards of customer service.
Team Leader
Tuck In Takeaway
Uralia
07.2009 - 08.2018
- Coordinated team members to ensure smooth daily business operations.
- Assisted with staff direction and task allocation to prioritize service delivery.
- Provided customer service and responded to customer requests or concerns.
- Worked efficiently in a busy environment and supported team communication.
- Executed daily operational tasks to support business functions. efficiently with efficiency in a fast-paced environment. in a busy environment and supported team communication.
Teacher's Aide
Sandon Public School
01.2018 - 05.2018
- Supported teachers in implementing classroom routines and enhancing student engagement during learning activities.
- Supported students with additional learning needs and different learning styles.
- Assisted students with learning tasks accessed learning tasks and participated in classroom activities.
- Assisted teachers with classroom routines, learning activities and student engagement.
- Fostered an environment of positive behaviour, confidence, independence and inclusion.
- Collaborated with teachers to maintain a safe and supportive learning environment.
Early Childhood Educator
TG's Childcare & Preschool
Armidale
07.2010 - 03.2018
- Planned, implemented and evaluated play-based learning experiences based on children's interests, strengths, developmental stages and emerging skills.
- Used the Early Years Learning Framework (EYLF) to support learning outcomes, intentional teaching, child-led exploration and reflective practice.
- Supported children's social, emotional, physical, cognitive, communication and language development through purposeful interactions and daily experiences.
- Created welcoming, secure and engaging environments that supported children's sense of belonging, wellbeing and participation.
- Developed trusting relationships with children and responded sensitively to their cues, emotions, needs and individual personalities.
- Supported children experiencing big emotions, transitions, separation anxiety, frustration or difficulty engaging in routines and group experiences.
- Adapted activities, environments, communication and learning strategies for children with disabilities, developmental differences, learning difficulties and additional needs.
- Encouraged inclusion, independence, confidence, resilience, problem-solving, creativity and positive peer relationships.
- Maintained active supervision, completed safety checks and followed service procedures for child protection, health, hygiene, illness, incidents and risk management.
- Supported daily routines including meals, rest, toileting, personal care, transitions and hygiene while promoting children's dignity and growing independence.
- Communicated respectfully with families about children's experiences, learning, wellbeing, routines and progress, and worked collaboratively to support consistency.
- Collaborated with educators and room teams, shared observations, contributed to planning and supported consistent approaches across the service.
- Enhanced reflective practice and continuous improvement in learning environment, program delivery and quality of care through active participation and collaboration.
NPSS Worker / Youth Mentor
Pathfinders
07.2017 - 01.2018
- Facilitated supervised family contact for children and young people aged 0-17, fostering healthy relationships.
- Provided support to children and families navigating separation and complex circumstances, enhancing their coping strategies.
- Observed and supported safe, respectful parent-child interactions during contact.
- Facilitated activities that promoted communication, social skills, and positive engagement among children.
- Monitored children's wellbeing and followed agreed contact directions and safety procedures.
- Prepared case notes and communicated observations professionally.
Education
Diploma - Early Childhood Education
Australian Early Childhood College
Golburn 01.2022 - 01.2023
Certified Supervisor Certificate -
Certificate III - Children's Services
TAFE New England
Year 10 -
Duval High School
Armidale 02.2006 - 01.2009
Skills
- Customer service, teamwork, adaptability and strong work ethic
- Client relationship management
- Product knowledge
- Center operations
- Conflict resolution
- Child development
- Supporting children with disabilities, learning difficulties and additional needs
- Educational programming, observations and documentation
- Emotional regulation and positive behavior guidance
- Inclusive practice, family partnerships and child safety
Timeline
Retail Showroom Consultant
Reece Plumbing
03.2025 - Current
Long Day Care Centre Manager
TG's Childcare & Preschool
08.2023 - 10.2024
Diploma - Early Childhood Education
Australian Early Childhood College
01.2022 - 01.2023
Bar Attendant
New Tattersalls Hotel
02.2019 - 03.2019
NPSS Worker / Youth Mentor
Challenge Foster Care
06.2018 - 02.2019
Photographer
MSP Photography
05.2018 - 10.2018
Teacher's Aide
Sandon Public School
01.2018 - 05.2018
NPSS Worker / Youth Mentor
Pathfinders
07.2017 - 01.2018
Early Childhood Educator
TG's Childcare & Preschool
07.2010 - 03.2018
Team Leader
Tuck In Takeaway
07.2009 - 08.2018
Year 10 -
Duval High School
02.2006 - 01.2009
Certified Supervisor Certificate -
Certificate III - Children's Services
TAFE New England