Maddison Mccawley-rowe
Lovely Banks,VIC
Summary
Experienced customer service supervisor bringing 5 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
I started working at apco service station at the age of 15, where i have gradually worked my way up from junior staff member , to a breakfast cook to the last 2 years of being a cafe supervisor, who deals with staff issues with replacement of shifts and also the the cafe ordering.
Overview
6
6
years of professional experience
Work History
Customer Service Supervisor
APCO Service Stations
North Geelong, Vic
06.2023 - Current
- Coached employees through day-to-day work and complex problems.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Banking and collection of change.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Redeemed coupons to discount purchases.
- Utilized POS system to handle customer cash and credit card transactions.
- Counted money in drawers at beginning and end of each shift.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Answered product questions using knowledge of sales and store promotions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
- Orderingf stock.
Customer Service Cashier
McDonald's
Geelong, Vic
07.2018 - 07.2019
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Redeemed coupons to discount purchases.
- Utilized POS system to handle customer cash and credit card transactions.
- Counted money in drawers at beginning and end of each shift.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Referred to price sheets and special sale bulletins to enter price changes.
Education
No Degree -
Geelong High School
Geelong, VICSkills
- Customer Relations
- Sales proficiency
- Training and mentoring
- Team Building
- Policy and procedure modification
- Workflow planning
- Staff Management
Timeline
Customer Service Supervisor
APCO Service Stations
06.2023 - Current
Customer Service Cashier
McDonald's
07.2018 - 07.2019
No Degree -
Geelong High School
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