Maddison McDonald
Bald Hills,Queensland
Summary
Highly efficient worker, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Concierge Staff Member
Scentre Group
10.2023 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
CREW MEMBER
McDonalds
03.2021 - Current
- Worked front counter, drive-thru and other areas
- Worked well with teammates and accepted coaching from management team
- Took orders, prepared meals, and collected payments
- Collaborated with team members to complete orders
- Accurately operated cash register to process customer payments
- Provided excellent customer service by greeting customers and meeting quality expectations
- Cleaned and maintained all areas of restaurant to promote clean image
- Prepared products following restaurant, health, and safety standards and procedures
Education
High School Diploma -
St John Fisher College
Bracken Ridge11.2023
Skills
- Cash Handling
- Food Preparation and Safety
- Product Promotion
- Table Setting Knowledge
- Valid Driver's License
- Time Management
- Teamwork and Collaboration
- Clear Communication
Certification
- Certificate II Health Support Services
- Certificate III Health Services Assistance
- Certificate III Retail
Timeline
Concierge Staff Member
Scentre Group
10.2023 - Current
CREW MEMBER
McDonalds
03.2021 - Current
High School Diploma -
St John Fisher College
- Certificate II Health Support Services
- Certificate III Health Services Assistance
- Certificate III Retail
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