Maddison Mooney

Responsible for working directly with a caseload of 30+ NDIS participants, their guardians, formal and informal supports, mainstream health, and government bodies to deliver holistic and person-centered support coordination services.

• Deliver Support Coordination services under the NDIS, in compliance with Mercy Community policies and procedures.
• Assist participants in understanding their NDIS plans, including goals, funding allocations, and available support options.
• Facilitate the development of personalized goals and strategies that align with each participant’s needs and aspirations.
• Strategically plan and coordinate the delivery of support services in line with the participant’s allocated NDIS funds and budgets.
• Ensure all services are arranged and delivered efficiently to maximize the effectiveness of the participant's funding.
• Connect participants with appropriate support services and providers to help them pursue and achieve their goals.
• Build and maintain strong relationships with service providers to ensure ongoing support and effective service delivery.
• Navigate and utilize NDIS systems and processes to optimize the implementation of each participant's plan.
• Leverage available tools and resources to enhance the efficiency and effectiveness of support coordination.
• Regularly monitor and review the progress of participants’ NDIS plans and goals.
• Provide ongoing support and track the achievement of goals, making necessary adjustments to plans as needed.
• Prepare and submit detailed reports to the National Disability Insurance Agency (NDIA) that outline the outcomes and success indicators related to each participant's plan and goals.
• Ensure reports accurately reflect the progress and effectiveness of the support provided.

• Managed and ensured functionality of IT support.
• Complete assigned tasks under reasonable direction for program delivery and office maintenance.
• Manage databases efficiently and effectively.
• Onboard participants in line with KPIs, as per processes, procedures, and roster requirements, in order to meet business requirements.
• Communicate effectively, both verbally and in writing, with a wide range of stakeholders, in a professional and timely manner, to promote positive working relationships.
• Provide reception support as required.
• Liaise with participants, the NDIA, and other providers to support business needs, development, and growth.
• Ensure any billable time is recorded as per the process.
• Assist with internal compliance auditing for licensing requirements.
• Maintain confidentiality and provide effective service to both internal and external stakeholders from culturally diverse backgrounds.
• Upload content onto the relevant participants' files in consultation with support coordinators and the line manager.
• Ensuring that appropriate financial records are accurately maintained.
• Supporting financial reporting as directed by the line manager.
• Secure and accurate filing of staff records.
• Coordination of maintenance and servicing of office equipment and IT.
• Oversight and purchase of general staff amenities and stationery supplies.
• Assisting with special projects as required.
• Support property operations and maintenance.
• Supporting fleet and vehicle operations, and maintenance.
• Provide administrative support to the team, in collaboration with the line manager.
• Ensure compliance is in accordance with Mercy Community policies, procedures, guidelines, and legislative requirements.

• Negotiating with subcontractors and coordinating their presence on-site.
• Arranging supplies of materials and equipment, and verifying delivery.
• Maintaining and updating the progress of jobs within our internal computer system.
• Maintaining excellent communication with homeowners throughout the process.
• Updating our clients as to the present position of repairs.
• Create contract documents and relevant forms.
• Negotiated contracts with vendors and suppliers to secure favorable terms.
• Managed resources such as personnel, materials, equipment, and funding necessary for successful completion of projects.
• Tracked changes in requirements throughout various phases of a project's lifecycle.
• Served as single point of contact for project scheduling and changes to maintain oversight while keeping progress on track.
• Arranged property repair requests with company-approved vendors.
• Reported project progress, site problems and labor status to supervisors.

• Supported clients' social, physical and emotional needs to help integrate into local community.
• Developed positive relationships with service users and maintained professional boundaries at all times.
• Facilitated community integration and socialization through arranging and accompanying clients on outings.
• Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
• Conducted household tasks, including cleaning and laundry, to maintain a clean and safe living environment.
• Coordinated care with interdisciplinary teams and community contacts to promote continuity of care.
• Maintained and developed community relationships to support various client referrals.
• Reported any incidents or accidents in accordance with company policy and procedure.
• Administered medication as prescribed and maintained accurate records of clients' medication schedules.
• Worked with leadership, parents and volunteers to establish clear goals and guidelines for group meetings.
• Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
• Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
• Assisted in the development of social skills through group activities and one-on-one interactions.
• Composed or prepared correspondence, case notes and narratives with computer-based applications.
• Lifted, moved and adjusted clients to ambulate individuals for diverse needs.