MADDISON MOULAS
Epping,VIC
Summary
Encouraging manager and analytical problem-solver with high experience for leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Strong history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the myself and the business.
Overview
10
10
years of professional experience
Work History
Reception & Sales Admin
Harcourts Rata & Co
03.2023 - Current
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Monitored front areas so that questions could be promptly addressed.
- Review contracts for properties ensuring we had them prior to the sale of the property due for auction or private.
- Liaising with conveyancers and lawyers ensuring parts of the contract is correct.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Manager
Pasticceria Padova
03.2020 - 03.2023
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Accomplished multiple tasks within established timeframes.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Passionate about learning and committed to continual improvement.
Manager
Atomic Gym
01.2016 - 03.2020
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reviewed stock counts and ordered items to control inventory.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Sales Assistant
Kmart
01.2014 - 01.2017
- Established rapport with customers using active listening and interpersonal skills.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained new employees on customer service, money handling and organizing strategies.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained current knowledge of evolving changes in marketplace.
Education
HLTAID0 First Aid
St John Ambulance Australia
10.2023
Cert IV Real Estate Practice -
Real Estate Acadamy Australia
Melbourne, VIC04.2023
Certificate of Completion in Eyelash Extensions -
Passion For Lashes
Melbourne, VIC09.2022
Cert III in Fitness and Health -
U Train
Melbourne, VIC12.2016
Level 2 First Aid Training -
U Train
Melbourne, VIC12.2016
Cert II Retail Make Up And Beauty -
Peter Lalor Vocational College
Melbourne, VIC12.2015
Skills
- Staff Management
- Project Planning
- Staff Development
- Verbal and Written Communication
- Market Growth
- Sales Team Development
- Customer Experience
- Administrative Skills
Affiliations
Luciano Gallo (Former owner of Atomic Gym)
0425727575
Timeline
Reception & Sales Admin
Harcourts Rata & Co
03.2023 - Current
Manager
Pasticceria Padova
03.2020 - 03.2023
Manager
Atomic Gym
01.2016 - 03.2020
Sales Assistant
Kmart
01.2014 - 01.2017
HLTAID0 First Aid
St John Ambulance Australia
Cert IV Real Estate Practice -
Real Estate Acadamy Australia
Certificate of Completion in Eyelash Extensions -
Passion For Lashes
Cert III in Fitness and Health -
U Train
Level 2 First Aid Training -
U Train
Cert II Retail Make Up And Beauty -
Peter Lalor Vocational College
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