Maddison Naylor-Gay

• Greeted and checked in patients, updating patient information in computer system.
• Transmitted medical records and other correspondence by mail, e-mail, or fax.
• Called patients to confirm scheduled appointments and obtain additional details.
• Communicated with patients with compassion while keeping medical information private.
• Maintained confidentiality of patient information according to HIPAA regulations.

For a time period, I acted as Second in Charge within my current role, allowing me to obtain additional expertise within my role.

• Established solid relations with leadership and staff.
• Carried out banking procedures and transmission for patient billings.
• Completed patient record transfers for third parties and other officials.
• Provided training to new employees on company policies and procedures.
• Created and maintained medical records of patients.
• Coordinated with other health professionals to provide optimal healthcare services.
• Managed financial aspects of the department such as budgeting, billing, coding.

After working at Ritchies Super IGA for three months, I was promoted to Duty Manager after showing my enthusiasm within my current role as a Grocery Team Member.

• Resolved customer inquiries and complaints requiring management-level escalation.
• Assigned work and monitored the performance of personnel.
• Liaised with other departments to ensure seamless operations across the organization.
• Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
• Monitored inventory levels to ensure product availability for customers.
• Assigned tasks as per upper management's request appropriately among team members according to individual skill sets.
• Completed daily task sheets to ensure all tasks were completed to the utmost proficiency.
• Efficient in POS, SureFire Systems.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Fostered a positive and motivating work environment, leading to an increase in team morale.
• Monitored as per Managements request the performance of staff members, offering advice where appropriate.

• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Greeted store customers and assisted with product location, loading or unloading heavy items and retrieving out-of-reach items.
• Checked expiration dates on food items regularly to ensure quality standards were met.
• Organized backroom stock areas for efficient retrieval of products during order fulfillment process.
• Adhered to safety policies while operating equipment such as hand truck or pallet jack.
• Maintained cleanliness standards throughout the store including mopping floors, washing windows, dusting shelves, and cleaning restrooms.
• Reviewed tags on product shelves and made requested pricing changes.