Maddison Nelson
Karratha
Summary
Talented Administrator looking to re enter the work force after having her first child, highly effective at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with a talent for thinking outside the box for creative solutions. Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence.
Overview
8
8
years of professional experience
Work History
Administrator
Daysafe Training
03.2019 - 04.2020
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service
- Coordinated bookkeeping activities in Xero, including invoicing and accounts payable
- Established and updated work schedules to account for changing staff levels and expected workloads
Training Mentor
Vocational Training Services
05.2018 - 03.2019
- Determined training needs of students
- Review enrolment applications and correspond with applicants
- Develop teaching aids such as multimedia visual aids and study materials
- Observe and evaluate students work to determine progress, provide feedback and make suggestions for improvement
Guest Service Agent
Karratha International Hotel
05.2017 - 03.2019
- Provided guest assistance, including recommendations for tourist attractions.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
Administrator
Telstra
01.2016 - 05.2017
- Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.
- Made decisions affecting daily operations such as overseeing purchasing and inventory management.
- Codified office structures and processes to promote teamwork and performance.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
Customer Service Agent
Hertz
11.2016 - 01.2017
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
- Educated customers on promotions to enhance sales.
Technical Support Representative
Apple Inc.
03.2015 - 11.2016
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Administrator
Telstra
02.2013 - 03.2015
- Standardized job tasks and trained junior team members on industry best practices and standards.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
Tier 1 Technical Support Advisor
Sitel
02.2012 - 02.2013
- Upsold products and services to increase company revenue
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Contributed to company achieving and holding industry-leading customer service ratings.
Education
Certificate III - Administration
Vocational Training Services
11 2018
High School Diploma -
Devonport High School
Skills
- Operations oversight
- Documentation and reporting
- Business administration
- Outstanding communication skills
- Service-oriented self-starter
- Microsoft Office Suite proficiency
- Empathetic and genuine
- Data entry
- Attention to detail
- Recordkeeping and file management
- Customer service
References
LINDA WILMOT
Former Regional Manager, Hertz
0418 933 747
DANE TRESIZE
Office Manager, Karratha International
0421 870 272
Timeline
Administrator
Daysafe Training
03.2019 - 04.2020
Training Mentor
Vocational Training Services
05.2018 - 03.2019
Guest Service Agent
Karratha International Hotel
05.2017 - 03.2019
Customer Service Agent
Hertz
11.2016 - 01.2017
Administrator
Telstra
01.2016 - 05.2017
Technical Support Representative
Apple Inc.
03.2015 - 11.2016
Administrator
Telstra
02.2013 - 03.2015
Tier 1 Technical Support Advisor
Sitel
02.2012 - 02.2013
High School Diploma -
Devonport High School
Certificate III - Administration
Vocational Training Services
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