Maddison Newman
13 Rita Court, Hoppers Crossing,VIC
Summary
Experienced and dedicated medical administrator with a strong background in administrative support, patient care and high volume clinic operations. Proven ability to manage busy front desk duties, handle sensitive information with discretion and support multidisciplinary teams with professionalism and efficiency. Proficient in medical software such as, ZedMed, Best Practice and Medical Director, with hands on experience in Medicare and Private Billing, WorkCover and TAC claims. Known for being highly organised, approachable and committed to continous learning. After taking time to raise my family, I am eager to return to the workforce and bring my strong work etic, life experience and passion for healthcare and administration to a new role.
Overview
9
9
years of professional experience
Work History
Medical Administrator
Women's Health Hub
Werribee, Victoria
05.2018 - 05.2021
- Warmly greeted patients and managed front desk operations in a busy, women and children focused medical clinic.
- Performed patient check ins, updated records, and coordinated appointment bookings and cancellations for up to 12 GPs, nurses and Allied Health Professionals.
- Performed administrative duties such as scanning, faxing, filing and email correspondence.
- Handled high volumes of incoming and outgoing calls with professionalism and efficiency. And directed them appropriately.
- Liased with GPs, nurses, allied health professionals and external providers, such as Hospitals, Specialist clinics and Imaging providers.
- Liased with GPs, Insurance companies, and lawyers with completing Medical Reports.
- Processed Medicare, private billing, WorkCover, TAC claims and Allianz OSHC accounts with accuracy and compliance.
- Managed confidential patient information, including referrals, new patient registration forms and clinical correspondence.
- Ensured the reception and waiting area remained clean, welcoming, and well organised.
- Proficient in medical software systems such as, ZedMed, Best Practice and Medical Director.
Medical Administrator
Hoppers Lane General Pratice
Werribee, VIC
10.2015 - 05.2018
- Warmly greeted patients, and managed front desk operations in a busy family clinic.
- Performed patient check-ins, updated records, and coordinated appointment bookings and cancellations for up to 15 GPs, 6 nurses and a Diabetes Educator.
- Performed administrative duties such as scanning, faxing, filing and email correspondence.
- Handled high volumes of incoming and outgoing calls with professionalism and efficiency. And directed them appropriately.
- Liaised with GPs, nurses, allied health professionals, and external providers, such as hospitals, specialist clinics, and imaging providers.
- Processed Medicare, private billing, WorkCover and TAC claims, and Allianz OSHC accounts with accuracy and compliance.
- Managed confidential patient information, including referrals, new patient registration forms, and clinical correspondence.
- Ensured the reception and waiting area remained clean, welcoming, and well organised.
- Proficient in medical software systems such as, ZedMed, Best Practice and Medical Director.
Medical Receptionist
Altona Superclinic
Altona Meadows, VIC
02.2012 - 11.2013
- Warmly greeted patients and managed front desk operations in a busy family super clinic.
- Performed patient check ins, updated records, and coordinated appointment bookings and cancellations for up to 18 GPs, nurses and Allied Health Professionals.
- Performed administrative duties such as scanning, faxing, filing and email correspondence.
- Handled high volumes of incoming and outgoing calls with professionalism and efficiency. And directed them appropriately.
- Liased with GPs, nurses, allied health professionals and external providers, such as Hospitals, Specialist clinics, Pharmacies and Imaging providers.
- Processed Medicare, private billing, WorkCover and TAC claims accounts with accuracy and compliance.
- Managed confidential patient information, including referrals, new patient registration forms and clinical correspondence.
- Ensured the reception and waiting area remained clean, welcoming, and well organised.
- Proficient in medical software systems such as, Practice 2000 and Medical Director.
Education
VCE
Hoppers Crossing Secondary College
Hoppers Crossing, VIC10-2011
Skills
- Medical Administration: Patient Check Ins, appointment scheduling, managing referrals and clinical correspondence
- Customer Service: Warm, professional communication with patients, staff and external providers
- Multitasking & Time Management: Capable of handling high call volumes and assisting multiple practitioners in a fast paced environment
- Confidentiality & Compliance: Experienced in managing sensitive medical records and billing information with discretion
- Billing and Invoicing: Medicare, Private Health, WorkCover and TAC
- Software Proficiency: Proficient with computer software programs
- Team collaborations: Proven ability to build positive working relationships Team player with a a strong ability to work respectfully and effectively with individuals from diverse backgrounds
- Adaptability & Learning: Quick to grasp new concepts, always eager to expand knowledge and Improve processes
References
- Laura Robinson
Practice Manager, Women's Health Hub & Hoppers Lane General Practice
Mobile: 0416 558 211
Email: Laurarobinson@live.com.au
- Sharon Elves
Practice Manager, Altona SuperClinic
Mobile: 0435 143 698
Email:
Timeline
Medical Administrator
Women's Health Hub
05.2018 - 05.2021
Medical Administrator
Hoppers Lane General Pratice
10.2015 - 05.2018
Medical Receptionist
Altona Superclinic
02.2012 - 11.2013
VCE
Hoppers Crossing Secondary College
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