Maddison Penney
Waurn Ponds
Summary
I worked as a Reset Supervisor and Customer Service Rep at Spotlight Retail Group, where I focused on building great relationships with customers and solving problems quickly. I helped boost customer satisfaction and team performance by leading with a collaborative approach. I’m comfortable with computers and an active listener, which helped improve customer loyalty and overall business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Spotlight Retail Group
02.2024 - Current
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Contributed to positive team culture, driving motivation and productivity among peers.
Customer Service Representative
Spotlight Retail Group
01.2021 - Current
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Contributed to positive team culture, driving motivation and productivity among peers.
Reset Supervisor
Spotlight Retail Group
10.2024 - 02.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Education
Bachelor Of Medical Imaging - Medicine
Deakin University
Geelong, VIC11-2028
High School Diploma -
Galen Catholic College
Wangaratta, VIC11-2023
Skills
- Customer service
- Active listening
- Collaborative team work
- Training and mentoring
- Customer relations
- Problem resolution
- Complaint resolution
- Payment processing
- Computer proficiency
Timeline
Reset Supervisor
Spotlight Retail Group
10.2024 - 02.2025
Customer Service Representative
Spotlight Retail Group
02.2024 - Current
Customer Service Representative
Spotlight Retail Group
01.2021 - Current
Bachelor Of Medical Imaging - Medicine
Deakin University
High School Diploma -
Galen Catholic College
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