Maddison Power
Farleigh
Summary
Dynamic hospitality professional with extensive experience at The Leap Hotel, excelling in cash register operation and multitasking. Proven ability to enhance customer satisfaction through effective communication and upselling techniques. Highly reliable team player, committed to maintaining cleanliness and hygiene while ensuring efficient service during high-volume shifts.
Have completed following Certificates
Do Food Safety Assessment - 23/11/23
Responsible Service of Alcohol - 24/04/24
Overview
1
1
year of professional experience
Work History
Bartender
The Leap Hotel
04.2024 - 05.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Kitchen Hand
The Leap Hotel
01.2023 - 05.2024
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Plated and presented food following chef requirements.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Contributed to menu planning by providing feedback on popular dishes and potential improvements.
Wait Staff Member
The Leap Hotel
01.2023 - 05.2024
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Served food and beverages promptly with focused attention to customer needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma -
North Mackay State High School
Mackay, QLD12-2028
Skills
- Cash register operation
- Menu memorization
- Alcohol awareness
- Food service
- Beverage preparation
- Inventory
- Multitasking
- Works well alone or part of a team
- Highly reliable
- Clear and effective communication
- Cleanliness and hygiene
Timeline
Bartender
The Leap Hotel
04.2024 - 05.2024
Kitchen Hand
The Leap Hotel
01.2023 - 05.2024
Wait Staff Member
The Leap Hotel
01.2023 - 05.2024
High School Diploma -
North Mackay State High School
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