Maddison Quaid
Burdell,QLD
Summary
Highly motivated individual with the determination to pursue a career in Childcare. Having 4+ years experience in hospitality I have developed exceptional social skills from constantly interacting with customers, the ability to work well under pressure and meet time limits in professional standards. After only having 7 months experience in hospitality, I was promoted to a Supervisor role due to my excellent work ethic, quick learning and impressive performance. I was also able to complete my Certificate III in Business, I thrive when challenged and am always looking for ways to improve my knowledge and experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sandwich Artist
Subway
06.2021 - 03.2023
- Greeted guests, promoted specials, and took orders.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Kept workplace clean and organized in line with restaurant policies and procedures.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
Supervisor
Subway
02.2020 - 06.2021
- Applied strong leadership talents and problem-solving ability to maintain team efficiency and organize workflows.
- Opened multiple stores independently and served customers autonomously in a fast and efficient manner.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Barista
Coffee Club
08.2019 - 02.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching. Also sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Graduate Certificate -
Ryan Catholic College
Townsville, QLD2017
Skills
- Communication
- Multi-tasking
- Active Listening
- Patience
- Cleaning and Organization
- Time Management
- Responsive
- Customer Service
- Confidence
Certification
Blue Card
Child Protection Training
Certificate III in Business
Timeline
Sandwich Artist
Subway
06.2021 - 03.2023
Supervisor
Subway
02.2020 - 06.2021
Barista
Coffee Club
08.2019 - 02.2020
Graduate Certificate -
Ryan Catholic College
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