Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maddison Quinn

Rosebud,Tas

Summary

Organised and adaptable Administrative Professional with extensive experience in healthcare settings, specialising in clinic coordination, executive support, and patient services. Proven ability to manage high-volume workloads while maintaining accuracy, confidentiality, and strong attention to detail. Skilled in leading teams, implementing clinical restructures, and improving administrative systems to drive efficiency and service quality. Known for clear communication, excellent problem-solving skills, and a collaborative approach that supports both patients and team success in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Fixed-Term Team Leader - Outpatient Clinics

Tasmanian Health Service
HOBART, TAS
04.2025 - Current
  • Coordinated daily team activities to ensure efficient clinic operations and service delivery.
  • Acted as a liaison between staff and management to support clear communication and workflow alignment.
  • Led and implemented clinical restructures, ensuring minimal disruption while enhancing service flow.
  • Supported the planning and execution of clinic changes, including restructure communication and follow-through.
  • Monitored workflows and promptly addressed operational challenges to maintain smooth processes.
  • Trained and supported new team members in standard procedures and restructure updates.
  • Developed and delivered training sessions on updated systems, processes, and restructure changes.
  • Maintained a safe and collaborative work environment by implementing workplace protocols.
  • Led regular team meetings focused on performance, restructure feedback, and continuous improvement.
  • Provided guidance and set clear expectations to keep the team aligned with evolving objectives.
  • Resolved patient concerns and complaints while maintaining a high standard of service.
  • Reviewed work output to ensure accuracy, consistency, and adherence to clinic standards.
  • Encouraged a culture of continuous improvement, promoting innovation and adaptability.
  • Motivated team members through ongoing support, restructure transition assistance, and recognition.

Customer Service Officer - Outpatient Clinics

Tasmanian Health Service
HOBART, TAS
10.2022 - 03.2027
  • Responded to patient inquiries and resolved issues promptly across phone, email, and in-person interactions.
  • Delivered high-quality customer service by remaining calm and professional in high-pressure situations.
  • Collaborated with team members to support smooth daily operations and ensure continuity of service.
  • Educated patients on store policies, promotions, and available services.
  • Maintained accurate and up-to-date records of patient and customer interactions.
  • Handled escalated complaints and disputes with professionalism and efficiency.
  • Trained new employees on customer service protocols and company policies.
  • Updated internal databases with account and contact information as required.
  • Supported administrative tasks such as filing, scheduling, and documentation.
  • Implemented and upheld customer service best practices across all communication channels.
  • Delivered prompt, friendly, and knowledgeable assistance with products, services, and transactions.

Executive Assistant Surgical and Perioperative

Tasmanian Health Service
HOBART, TAS
06.2024 - 02.2025
  • Managed executive calendars, scheduled appointments, and coordinated meetings efficiently.
  • Prepared agendas, minutes, reports, and presentations for executive meetings and events.
  • Organized complex travel arrangements, itineraries, and accommodations for senior staff.
  • Maintained confidentiality while managing sensitive documents and executive correspondence.
  • Monitored and responded to emails on behalf of executives, ensuring timely communication.
  • Supported cross-departmental collaboration by liaising with internal teams and stakeholders.
  • Tracked project timelines and deliverables to support executive decision-making and workflow.
  • Conducted research and compiled information to assist with strategic planning and initiatives.
  • Oversaw event logistics including catering, venue coordination, and guest communications.
  • Maintained structured digital and physical filing systems for easy access to information.
  • Managed daily invoices, processed payroll, and prepared business proposals and reports.
  • Coordinated staff schedules and executive calendars to optimize team productivity.
  • Provided frontline support by answering phone calls and client inquiries professionally.
  • Supported policy development and office procedures to improve administrative efficiency.
  • Supervised administrative staff and delegated tasks to ensure smooth daily operations.
  • Handled inventory control, ensuring availability of office supplies at all times.

Administrative Assistant - COVID-19

Tasmanian Health Service
HOBART, TAS
09.2021 - 10.2022
  • Checked in patients and completed data entry and referral processing.
  • Managed phone bookings and appointment scheduling.
  • Supported high-volume vaccination and testing clinics.
  • Responded to patient enquiries via phone, email, and in person.
  • Maintained accurate records and updated internal databases.
  • Handled complaints calmly and professionally.
  • Trained new staff on basic procedures and customer service.
  • Provided general admin support including filing and scheduling.

Education

Certificate - Meeting Minutes And Formal Memos

Udemy
Online
07-2025

College Year 11-12

Guilford Young College
Glenorchy
11-2021

High School Year 7-10

Mount Carmel College
Sandy Bay
11-2019

Skills

  • Minute-taking and agenda preparation
  • Formal memo and document writing
  • Customer service and patient support
  • Team collaboration and relationship building
  • Communication and interpersonal skills
  • Problem solving and conflict resolution
  • Training and staff development
  • Goal setting and performance support
  • Attention to detail and accuracy
  • Front reception and general administrative support
  • Diary, calendar, and meeting coordination
  • Microsoft Office 365: Word, Excel, PowerPoint, Outlook, Teams
  • Patient Management Systems: Karisma, iPM, Patient Flow Manager
  • Document & Records Management: DMR, Oracle
  • Scheduling & Resource Tools: RMS, ETBS
  • Telecommunication Systems: Cisco, Genesys

Timeline

Fixed-Term Team Leader - Outpatient Clinics

Tasmanian Health Service
04.2025 - Current

Executive Assistant Surgical and Perioperative

Tasmanian Health Service
06.2024 - 02.2025

Customer Service Officer - Outpatient Clinics

Tasmanian Health Service
10.2022 - 03.2027

Administrative Assistant - COVID-19

Tasmanian Health Service
09.2021 - 10.2022

Certificate - Meeting Minutes And Formal Memos

Udemy

College Year 11-12

Guilford Young College

High School Year 7-10

Mount Carmel College

Similar Profiles

CREATE PROFILE
Maddison Quinn