Maddison Radl
Portland,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Senior Beauty Advisor (Senior Management Team)
Sephora
11.2021 - 09.2025
- Maintained counter and display areas for cleanliness and organization.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Recommended specific hair and beauty products to meet individual customer needs.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Processed payments, entering sales in register for prompt customer service.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Managed senior-level personnel working in marketing and sales capacities.
Full Time Front of House/ All Rounder/ Barista
Chef's Table Picton
08.2018 - 10.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked closely with manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Cultivated ability to recall customers' names and address each by name.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned other teammates' work tasks to train as backup.
- Stepped into additional roles of up to 5 people's jobs during busy times to boost coverage of important stations.
- Worked flexible schedule and extra shifts to meet business needs.
Waitress/Bartender
Captain's Quarters Picton
06.2019 - 04.2020
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Improved and applied social media marketing strategies to increase patronage.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Inspected dishes and utensils for cleanliness
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets
Assistant to Head Dance Teacher
Step Up Academy Of The Arts
03.2016 - 01.2018
- Maintained counter and display areas for cleanliness and organization.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Recommended specific hair and beauty products to meet individual customer needs.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Processed payments, entering sales in register for prompt customer service.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Managed senior-level personnel working in marketing and sales capacities.
Education
Certificate - Makeup Artistry
Australian Beauty School
Online HSC Certificate -
Magdalene Catholic High School
Smeaton Grange11.2018
Skills
- Makeup expertise
- Organization and Time Management
- Dependable and Responsible
- RSA & RCG
- Service-Oriented
- Workflow Coordination
- Conflict and Complaint Resolution
- Warm and Friendly
- Team Player
- Point of Sale Systems
- Reliable and Responsible
- Professionalism
- Product Upselling and Cross Selling
- Multitasking Abilities
- Customer Service
- Manager Coaching and Training
- Staff Management
- Loyalty Building
- Financial Management
- Customer Relationship Management
- Business Development
- Staff Development
- Team-Building Exercises
- Staff Supervision
- Accounts Payable and Accounts Receivable
- POS Inventory System Operation
- Customer Feedback
- Performance Tracking and Evaluations
- Bank Financing
- Orienting New Employees
Timeline
Senior Beauty Advisor (Senior Management Team)
Sephora
11.2021 - 09.2025
Waitress/Bartender
Captain's Quarters Picton
06.2019 - 04.2020
Full Time Front of House/ All Rounder/ Barista
Chef's Table Picton
08.2018 - 10.2021
Assistant to Head Dance Teacher
Step Up Academy Of The Arts
03.2016 - 01.2018
Certificate - Makeup Artistry
Australian Beauty School
HSC Certificate -
Magdalene Catholic High School