Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Affiliations
Timeline
Generic

Maddison Rowley

Carlton North,AU-VIC

Summary

Dedicated professional with over 10 years of experience in the retail industry, currently contributing to the National Stroke Foundation on a part-time basis as Ecommerce and resource Officer. Proven track record of delivering exceptional customer service, managing sales, and fostering a positive shopping environment. Adept at multitasking, problem-solving, and working effectively in fast-paced environments. Seeking a second casual retail position to leverage extensive retail experience and strong interpersonal skills.

Overview

7
7
years of professional experience

Work History

Eccomerce and Resource Officer

National Stroke Foundation
02.2024 - Current
  • Reduced operational expenses through strategic vendor negotiations and procurement policies.
  • Regularly updated product inventory, ensuring availability of best-selling items for prompt customer delivery.
  • Conducted market research to identify emerging trends and opportunities for growth within the industry.
  • Streamlined the order fulfillment process, reducing overall shipping times while maintaining accuracy levels.
  • Maintained a comprehensive knowledge of competitors'' offerings, allowing for swift adaptation of sales tactics as needed.
  • Developed strong relationships with suppliers, negotiating favorable pricing terms without compromising on product quality.
  • Drove team revenue totals by bringing in top sales
  • Managed website content, including product pages, descriptions, pricing, and promotions.numbers.

Online Sales Manager

Factory X
11.2021 - 02.2024
  • Managed website content, including product pages, descriptions, pricing, and promotions.
  • Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
  • Monitored competitor activities to identify new market opportunities.
  • Collaborated with IT department for technical issues related to online platforms.
  • Monitored actuals, budgets and other strategic management tools to meet sales expectations.
  • Trained and coached new team members using proven sales system and training protocols.
  • Updated homepage and high-traffic pages often to draw in visitors and bolster strategic sales initiatives.
  • Generated weekly reports on website analytics metrics such as page views, conversions rate.
  • Worked closely with internal teams such as marketing, finance, and logistics.
  • Oversaw the design of promotional materials for online campaigns.
  • Optimized website navigation structure for improved user experience.
  • Identified potential opportunities for improvement in online sales process.
  • Implemented digital marketing techniques such as search engine optimization to increase web traffic.
  • Oversaw day-to-day activity on website and overall performance to improve user experience, increase traffic and develop brand loyalty.
  • Launched and maintained eCommerce site with continued optimizations to deliver outstanding customer experiences.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Completed day-to-day duties accurately and efficiently.

Stock Manager

Factory X
04.2020 - 11.2021
  • Maintained appropriate inventory of supplies, equipment and products.
  • Analyzed inventory records to identify discrepancies between actual and recorded stock levels.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Operated scanners, computers, and other equipment to track orders.
  • Used pallet jacks to move items to and from warehouse locations.
  • Performed cycle counts to maintain accurate inventory records.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.
  • Organized warehouse space for efficient storage of products.
  • Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
  • Received and tracked incoming inventory shipments.
  • Packed boxes and stock using organizational guidelines.
  • Collaborated closely with other departments on special projects as needed.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Identified discrepancies between physical count and computer data.
  • Maintained stock levels in accordance with company policies.
  • Investigated causes of shortages or overages in stock levels.

Store Manager

Factory X
06.2017 - 04.2020
  • Established weekly and monthly goals for sales staff to achieve desired results.
  • Monitored store performance metrics, including sales, profitability and customer service ratings.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Increased store sales by cross-selling complementary items.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Updated and maintained store signage and displays.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Organized new stock for floor placement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Executed merchandising strategies to support store sales growth.
  • Delegated work to staff, setting priorities and goals.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.

Education

High School Diploma -

Collingwood College
Collingwood, VIC

Floriculture

Boxhill Tafe
Box Hill, VIC

Skills

  • Google Analytics
  • Sales Management
  • Inventory Monitoring
  • Online Marketing
  • Google Adwords
  • KPI Tracking
  • Product Branding
  • Inventory Management
  • Website Maintenance
  • Market Research
  • Digital Marketing

Accomplishments

  • Shopify Silver Milestone award for reaching 100000+ orders.

Affiliations

  • Reading
  • Film/ Television
  • Fashion

Timeline

Eccomerce and Resource Officer

National Stroke Foundation
02.2024 - Current

Online Sales Manager

Factory X
11.2021 - 02.2024

Stock Manager

Factory X
04.2020 - 11.2021

Store Manager

Factory X
06.2017 - 04.2020

High School Diploma -

Collingwood College

Floriculture

Boxhill Tafe

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Maddison Rowley