MADDISON RUSSELL
Summary
Dedicated and experienced animal care professional with 15 years in the animal industry, including 11 years in retail pet store operations and customer service. Currently working as an Animal Management Officer. Previous leadership experience, providing outstanding customer service, great product knowledge, resolving customer requests and complaints, organise and maintain inventory and has a flexible schedule.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Animal Management Officer
City of Gold Coast
08.2022 - Current
- Manage animal related complaints, ensuring compliance with Local Laws and Queensland State Legislation.
- Conduct patrols including high populated areas and beaches, reducing stray incidents and enhancing public safety within the city.
- Educate the community on animal management laws, fostering responsible pet ownership while in the field and at community events.
- Animal handling including aggressive animals and livestock.
- Impounding animals found, running at large or posing a threat to public safety.
- Using pathway system and issuing infringements under Local Law 3, 12 and Animal Management (Cats and Dogs) Act 2008.
- Promptly identifying breeds and species.
- Responding to Councillor requests.
- Assist in the seizing of animals.
- On call for after hours call outs.
- Gathering evidence and statements in a dog attack investigation and issuing menacing or dangerous dog declarations, or destruction orders.
- Working with Queensland Police to enforce compliance.
Assistant Store Manager & Puppy School Instructor
Best Friends Pets
05.2011 - 08.2022
- Led customer service and admin tasks, enhancing team efficiency and meeting KPIs.
- Managed diverse animal care and grooming bookings, improving client satisfaction.
- Handled cash and banking, ensuring accurate financial operations.
- Mentored team members and instructed Puppy School.
- Assisted in stock management and store operations.
- Using SUREfire computer software.
- Analysed customer feedback to refine service offerings, leading to noticeable improvements in customer satisfaction.
Junior Pharmacy Assistant
Amcal Chemist
12.2010 - 03.2012
- Assisted customers, operated cash register, priced stock, maintained displays, ensured cleanliness.
- Assisted veterinarians in surgeries and consultations, enhancing patient care.
- Managed appointment scheduling with RX Works.
- Handled electronic cash transactions.
- Conducted stock pricing and display, maintaining organized inventory.
- Performed cleaning duties, contributing to a hygienic and welcoming environment.
Assistant Dog Trainer
Craig A Murray Dog Training
05.2008 - 02.2011
- Managed customer interactions and processed payments.
- Conducted product and dog handling demos, improving training session outcomes.
- Assisted in Puppy Preschool classes, fostering early-stage canine development.
School Based Traineeship 'Animal Studies'
Greencross Vets
12.2009 - 11.2010
- Assisted veterinarians in surgeries and consultations, enhancing patient care.
- Managed appointment scheduling with RX works.
- Handled electronic cash transactions.
- Conducted stock pricing and displaying, maintaining organised inventory.
- Preformed cleaning duties, contributing to a hygienic and welcoming environment.
Education
YEAR 12 -
Pacific Pines State High School
Pacific Pines, QLD11.2012
CERTIFICATE I IN COMPANION ANIMALS -
Animal Welfare League QLD Inc
06.2010
CERTIFICATE II IN ANIMAL STUDIES -
Australian Agricultural College Corporation
11.2010
CERTIFICATE I IN INFORMATION TECHNOLOGY -
Pacific Pines State High School
CERTIFICATE I AND II IN BUSINESS -
Pacific Pines State High School
ASSISTANT ANIMAL ATTENDANT -
Training and Employment Recognition Completion
11.2010
CERTIFICATE II IN TOURISM -
Pacific Pines State High School
CERTIFICATE III IN COMPANION ANIMAL SERVICES -
Brisbane North Institute of TAFE
06.2012
COMMERCIAL REPTILE HUSBANDRY COURSE -
Geckoes Wildlife Presentations
05.2013
Skills
- Animal Handling
- Customer Service
- Compliance
- Leadership
- Administration
- Problem Solving
- Communication
- Animal Welfare
- Training
- Attention to detail
- Data Entry
- Inventory Management
- Identifying Breeds and Species
- Calm under pressure
- Working as a team
- Physically active
- Quick Learner
- Quick to solve high stress issues
- Experiences in using poles, snappy snares, cat traps, stock truck, horse floats and goat trailers
Certification
- First Aid Certificate
- Operate Side by Side Utility Vehicle
- Large Animal Handling Workshop
- People Aggression Module
- 4WD Training Off Road and Sand
- Riot Shield and Baton training
- Canine Awareness course
- Aggressive dog awareness course
Languages
English
Native or Bilingual
Korean
Elementary
Timeline
Animal Management Officer
City of Gold Coast
08.2022 - Current
Assistant Store Manager & Puppy School Instructor
Best Friends Pets
05.2011 - 08.2022
Junior Pharmacy Assistant
Amcal Chemist
12.2010 - 03.2012
School Based Traineeship 'Animal Studies'
Greencross Vets
12.2009 - 11.2010
Assistant Dog Trainer
Craig A Murray Dog Training
05.2008 - 02.2011
CERTIFICATE I IN COMPANION ANIMALS -
Animal Welfare League QLD Inc
CERTIFICATE II IN ANIMAL STUDIES -
Australian Agricultural College Corporation
CERTIFICATE I IN INFORMATION TECHNOLOGY -
Pacific Pines State High School
CERTIFICATE I AND II IN BUSINESS -
Pacific Pines State High School
ASSISTANT ANIMAL ATTENDANT -
Training and Employment Recognition Completion
CERTIFICATE II IN TOURISM -
Pacific Pines State High School
CERTIFICATE III IN COMPANION ANIMAL SERVICES -
Brisbane North Institute of TAFE
COMMERCIAL REPTILE HUSBANDRY COURSE -
Geckoes Wildlife Presentations
YEAR 12 -
Pacific Pines State High School
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