Maddison Sansby
Oxley
Summary
I am a professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. I thrive in customer service, and staff training, coupled with excellent problem-solving and communication skills to help the needs of customers.
Apart from the work side I am an enthusiastic and caring person who has a passion for helping people achieve their goals. I have had many high achievements in sport such as playing soccer in the Queensland Academy of sport side for 4 years and moving on to play for teams in the WNPL. I am also a very active person who loves to be moving but also put a smile on peoples faces.
Overview
4
4
years of professional experience
Work History
STORE MANAGER/ASSISTANT MANAGER
FILA AUSTRALIA
01.2022 - Current
- My current Store Manager duties require me to open and close the store, cash handle, employee rosters but also maintain KPI targets
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
FRYER COOK
HELLO HARRY'S THE BURGER JOINT
01.2021 - 01.2022
- Effectively working with a team, including other cooks, servers, and management, to ensure smooth kitchen operations
- For those in a restaurant setting, interacting with customers, handling requests, and managing feedback from customers
- Knowledge of food safety practices, including proper handling, storage, and cleanliness to prevent contamination
- Knowledge of closing procedure and how to maintain a clean and safe environment when working
REGISTER WORKER
COLES SUPERMARKET
01.2021 - 01.2022
- Started as a Casual for 4-5 months where I learned customer service skills and basic training such as end-of-day and opening procedures
- I learned cash handling skills and stock management skills
- Successfully after that, I got promoted to Assistant Manager of the store where I would train new staff members, transfer stock in, maintain and look after the store in the absence of the Store Manager
- Providing friendly and efficient service, addressing customer inquiries, and handling complaints professionally
- Accurately processing transactions, managing cash, and giving change
- Familiarity with using cash registers or point-of-sale (POS) systems is essential
Education
Bachelor of Clinical Exercise Physiology
University of Queensland
Brisbane, QLD01-2027
High School Diploma -
Ipswich Girls Grammar School
QLD12-2022
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Outstanding communication skills
- Employee training
- Recruitment and hiring
Timeline
STORE MANAGER/ASSISTANT MANAGER
FILA AUSTRALIA
01.2022 - Current
FRYER COOK
HELLO HARRY'S THE BURGER JOINT
01.2021 - 01.2022
REGISTER WORKER
COLES SUPERMARKET
01.2021 - 01.2022
Bachelor of Clinical Exercise Physiology
University of Queensland
High School Diploma -
Ipswich Girls Grammar School
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