Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Maddison Sharp

Pymble,NSW

Summary

Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.

Overview

5
5
years of professional experience

Work History

Customer Service Supervisor

Woolworths Group
02.2021 - Current
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Researched and corrected customer concerns to promote company loyalty.
  • Identified customer service trends to provide recommendations for process and procedural improvements.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

Customer Service Team Member

Woolworths Group
09.2018 - 02.2021
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Handled day-to-day customer contact via phone and face-to-face.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.

Education

Bachelor's - Psychology And Cognitive And Brain Sciences

Macquarie University
Sydney, NSW
11.2024

Higher School Certificate (HSC) -

Ulladulla High School
Ulladulla, NSW
11.2020

Skills

  • Contact Management Systems
  • Customer Escalations
  • Incident Investigation
  • Maintaining Clean Work Areas
  • Schedule Management
  • Supervising Employees
  • Training
  • Team Productivity

Hobbies

  • Competing in multiple sporting codes.
  • Outdoor activities.
  • Music and live music shows.
  • Fashion
  • Gardening
  • Interior Design
  • Makeup
  • Cooking

Timeline

Customer Service Supervisor

Woolworths Group
02.2021 - Current

Customer Service Team Member

Woolworths Group
09.2018 - 02.2021

Bachelor's - Psychology And Cognitive And Brain Sciences

Macquarie University

Higher School Certificate (HSC) -

Ulladulla High School

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Maddison Sharp