Maddison Sharples
Edmonton,Australia
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
6
6
years of professional experience
Work History
Barmaid/Kitchen Hand
Mountain View Hotel
04.2018 - 10.2018
- Greeted customers and took orders for food and drinks.
- Ensured compliance with all applicable health regulations regarding food handling and sanitation standards.
- Performed opening duties including checking stock levels and restocking if necessary.
- Organized inventory of liquors, beer, wines and other related items according to established standards.
- Responded promptly to customer complaints in a courteous manner.
- Resolved customer complaints in a professional manner when needed.
- Processed payments using POS system or cash register accurately.
- Communicated effectively with kitchen staff regarding food orders placed by customers.
- Monitored guests for signs of intoxication before serving more alcohol.
- Maintained cleanliness of bar area by clearing tables and washing glassware promptly.
- Checked customer identification to ensure they met legal drinking age requirements.
- Assisted bartenders in setting up for special events or functions as required.
- Stocked bar area with necessary supplies such as liquor, beer, wine, glassware, napkins, straws, ice.
Barista
Coffee Bean Estate
03.2018 - 12.2018
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Placed orders with suppliers for delivery of products required for daily operations.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Operated cash registers to process customer payments.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Assistant Manager
Subway
12.2018 - 03.2021
- Supervised daily operations including scheduling shifts, assigning duties.
- Established processes for monitoring customer satisfaction levels.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Collaborated with management on developing strategic plans for achieving business goals.
Administration
John Murray and Co.
02.2019 - 06.2022
- Invoicing including but not limited to; Prepaid Billing, Recurring Billing, Time-Based Billing, Project Based Billing
- Accounting including but also not limited to Wages, Accounts Receivable, Accounts Payable, Assets & Liabilities, Write-offs, Onboarding.
Retail Assistant & Supervisor
Lorna Jane DFO Cairns
03.2021 - 10.2022
- Sales, customer service, merchandising, maintaining and receiving stock, end of day balancing / end of day store close procedures, successfully open the store, in-depth product and customer knowledge, working within a team-based environment, meeting KPI’s and set sale goals/targets
- Assisted in setting up promotional displays, signage and window displays.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Performed regular inventory checks to ensure accurate stock control.
- Participated in team meetings to discuss sales goals and strategies.
- Monitored sales floor traffic and assisted customers with their inquiries.
- Utilized problem solving techniques when faced with challenging situations.
- Organized storeroom items neatly on shelves according to size, color or type of item.
- Followed company policies regarding returns, exchanges, refunds and other transactions.
- Explained information about quality, value and style of products to influence customer buying decisions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
Traineeship
Barry Bennett Dental
10.2022 - 12.2022
- Cleaned dental surgeries, sterilised utensils in the Sterilisation room, performed simple dental tasks such as utilising the saliva vacuum and preparing impression moulds
Assistant Manager/Head Body Piercer
Cosmetics Plus Cairns Central
12.2022 - 05.2023
- Supporting store manager in daily business operations, training and supervising employees in both retail and body piercing aspects of the store, interacting with customers, sales – meeting KPI/s and set sale goals/targets, managing inventory levels and participating in stocktakes, visual merchandising, handle customer complaints and improvement suggestions, perform piercings including; lobes, nose, nipples, navel’s, septum’s, tongue’s, smiley’s, webbing, dermals, skin divers, ear cartilage (rook’s, daith’s, helix’s, industrials, snug’s, tragus’, conch’s, forward helix’s etc.), surface piercings (eyebrow’s, surface tragus’, cleopatra’s, etc.), maintaining the piercing clinic, including jewellery and material orders and cleaning of the clinic, diagnosing issues with placement and healing of piercings
Guest Experience Officer
Tobruk Memorial Pool
06.2023 - Current
- Supervised subordinate staff in carrying out daily duties and activities.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Responded promptly to customer inquiries or complaints in a polite manner.
- Developed and maintained relationships with key clients and stakeholders.
- Ensured the security and confidentiality of sensitive information.
- Coordinated cross-departmental projects to achieve company objectives.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Education
Bachelor of Veterinary Science -
James Cook University
01.2021
Cairns State High School
Edward’s Institute of Further Education
HLTINF005 Infection and Prevention Control for Skin Penetration Services, Certificate II in Tourism (SIT20112), Certificate III in Tourism (SIT30122), Certificate II in Hospitality (SIT20316), Certificate III in Hospitality (SIT30326), Cardiopulmonary Resuscitation CPR (HLTAID001) (RENEWED 2022), First Aid 2020 (RENEWED 2022), Animal Health Care Certificate I, Animal Health Care Certificate II, Essential Animal First Aid, Pet Care Certificate I, Pet Care Certificate II, Comply with infection control regulations and guidelines and related legal obligations, Monitor Hygiene of Premises, Maintain Infection Control for skin penetration services, Sterilise equipment and maintain steriliser, Maintain awareness of clinic design for control of infection risks -
Prestige Training
Skills
- Responsible Service of Alcohol
- Responsible Service of Gaming
- Infection Prevention Control for Skin Penetration Services
- Computer Skills
- Microsoft Word
- SmartArt
- Microsoft PowerPoint
- Microsoft Publisher
- Muse score
- One note
- Adobe Photoshop
- Microsoft Excel
- MYOB
- Inspiron
- Upselling strategies
- Guest Needs Assessment
Personal Information
Nationality: Australian
References
- John Murray, Business Owner, 0418 772 494, Johnmurrayandco@bigpond.com
- Candice Davies, Business Owner, 0432 741 241, Candicedavies@gmail.com
- Yvonne Pearce, Business Owner, 0438 624 173, Yvonepearce@gmail.com
- Julie Edwards, College Trainer, (07) 4041 5711, Julie@sejumi.edu.au
- Barry Bennett, Business Owner, 0462 791 872, info@barrybennettdental.com.au
- Bronwyne Evans, Business Owner and Manager, 0433 175 624, brownyneevans@gmail.com
- Ruby Francis, 0452 580 924, rubyefrancis22@gmail.com
- Lynnah Momberger, 0472 645 577, lynnahmomberger@gmail.com
Timeline
Guest Experience Officer
Tobruk Memorial Pool
06.2023 - Current
Assistant Manager/Head Body Piercer
Cosmetics Plus Cairns Central
12.2022 - 05.2023
Traineeship
Barry Bennett Dental
10.2022 - 12.2022
Retail Assistant & Supervisor
Lorna Jane DFO Cairns
03.2021 - 10.2022
Administration
John Murray and Co.
02.2019 - 06.2022
Assistant Manager
Subway
12.2018 - 03.2021
Barmaid/Kitchen Hand
Mountain View Hotel
04.2018 - 10.2018
Barista
Coffee Bean Estate
03.2018 - 12.2018
Bachelor of Veterinary Science -
James Cook University
Cairns State High School
Edward’s Institute of Further Education
HLTINF005 Infection and Prevention Control for Skin Penetration Services, Certificate II in Tourism (SIT20112), Certificate III in Tourism (SIT30122), Certificate II in Hospitality (SIT20316), Certificate III in Hospitality (SIT30326), Cardiopulmonary Resuscitation CPR (HLTAID001) (RENEWED 2022), First Aid 2020 (RENEWED 2022), Animal Health Care Certificate I, Animal Health Care Certificate II, Essential Animal First Aid, Pet Care Certificate I, Pet Care Certificate II, Comply with infection control regulations and guidelines and related legal obligations, Monitor Hygiene of Premises, Maintain Infection Control for skin penetration services, Sterilise equipment and maintain steriliser, Maintain awareness of clinic design for control of infection risks -
Prestige Training
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