TIFFANY ALLEY
Caboolture,QLD
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Looking to start a career in administration with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts and programs quickly.
Overview
20
20
years of professional experience
Work History
Barista
Lakes Coffee Co
North Lakes, QLD
07.2023 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to orders and offer recommendations.
Bistro Supervisor
Australian Venue Co
Mango Hill Tavern, QLD
10.2022 - 10.2023
- Resolved customer complaints in a timely manner.
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Ensured compliance with all applicable laws, regulations, policies, and procedures.
- Evaluated staff performance, enforced policies, maintained health codes and kept licenses current to promote superior service standards.
- Monitored inventory levels, ordering supplies as needed.
Food and Beverage Attendant
Australian Venue Co
Mango Hill, QLD
10.2021 - 10.2022
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Monitored inventory levels of food items and communicated needs for restocking to management team.
Duty Manager
Coffee Club Redcliffe
07.2013 - 01.2014
- Telephone service, the taking of reservations and their placement
- Meeting at door, seating at table, greeting once seated and counting tills.
- Collaborated with upper management to improve productivity of operations.
- Maintained accurate records of staff attendance, sales figures and stock levels.
- Liaised with other departments to ensure seamless operations across the organization.
Manager
Hogs Breath Cafe
Redcliffe
01.2010 - 11.2012
- Restaurant preparation and set up, Servicing customers, Coffee barista, bar maid, Telephone service, the taking of reservations and their placement
- Meeting at door, seating at table, greeting once seated and counting tills.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Entered time and attendance logs in preparation for payroll.
- Established processes to ensure efficient workflow throughout the organization.
Head Waitress
Hogs Breath Cafe
Redcliffe
01.2006 - 01.2010
- Restaurant preparation and set up, Servicing customers, Coffee barista, bar maid, Telephone service, the taking of reservations and their placement
- Meeting at door, seating at table, greeting once seated and counting tills.
- Coordinated with kitchen staff to ensure smooth delivery of orders to customers' tables.
- Monitored dining room for cleanliness, proper set-up and maintenance of tables.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Implemented new POS system and trained staff members on use.
Trainee
Hogs Breath Cafe
Redcliffe
07.2004 - 01.2006
- Attended training sessions and meetings to learn new information and develop personal skills.
- Collaborated with senior employees and managers to fill in wherever needed.
- Asked questions about tasks to learn techniques and how to operate without supervision.
- Identified opportunities to assist others and took initiative to seek out additional projects.
Education
High School Certficate -
Narangba Valley & Deception Bay State High School
Brisbane, QLD11-2006
Certificate 1 & 2 - Hospitality Practices
Academic Excellence Award
12-2005
Traineeship - Hospitality
QLD Tafe
Brisbane, QLD12-2004
Skills
- Cash handling
- Supervision of staff and venue
- Administrative Support
- Project Coordination
- Expense Reporting
- Strong Verbal and Written Communication
- Handling customer complaints
- Proficient phone manner
- Stocktake / inventory management
- Taking orders and processing correctly
- RSA Certified
- Trained Barista
- Scheduling
- Microsoft Knowledge
Hobbies and Interests
- Family and friends
- Meeting new people
- Photography
- Gaining new skills
Attributes
- Honest and hardworking
- Always work to full extent of ability
- Self-motivated
- Always punctual
- Excellent customer service skills
- Well-groomed and presented
- Loyal to employer
- Eager to learn and further knowledge
References
- Stephanie Darkes, Duty Manager, Coffee Club Redcliffe, 0422 717 624
- Jess Menier, Work Colleague, Hogs Breath Café Redcliffe, 0466 223 445
- Maddison Simpson, Colleague, Australian Venue Co, 0403154606
Timeline
Barista
Lakes Coffee Co
07.2023 - Current
Bistro Supervisor
Australian Venue Co
10.2022 - 10.2023
Food and Beverage Attendant
Australian Venue Co
10.2021 - 10.2022
Duty Manager
Coffee Club Redcliffe
07.2013 - 01.2014
Manager
Hogs Breath Cafe
01.2010 - 11.2012
Head Waitress
Hogs Breath Cafe
01.2006 - 01.2010
Trainee
Hogs Breath Cafe
07.2004 - 01.2006
High School Certficate -
Narangba Valley & Deception Bay State High School
Certificate 1 & 2 - Hospitality Practices
Academic Excellence Award
Traineeship - Hospitality
QLD Tafe