Maddison Smith
Spring Farm,NSW
Summary
Dedicated professional with a strong background in customer service and defense assistance, adept at balancing multiple responsibilities while maintaining high standards of performance. Proven ability to thrive in team-oriented environments, leveraging excellent communication skills and attention to detail. Experienced in government roles as well as defense contracting, offering a unique perspective on effective service delivery. Focused on continuous growth and development within the business administration sector.
Overview
11
11
years of professional experience
1
1
Certification
Work History
APS 4 Claims Support Officer
Department of Veteran Affairs
Sydney, NSW
12.2024 - Current
- Maintained accurate records of all processed claims in accordance with departmental requirements.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Processed a high volume of incoming claims in accordance with established policies and procedures.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Utilized claims processing software to streamline workflow and increase efficiency.
- Adhered to all applicable laws, regulations, and company standards while processing claims.
- Assisted customers via telephone inquiries related to their specific claim status or general questions about the company's services.
- Managed workload to meet or exceed productivity and quality standards.
APS 4 Claims Support Officer
Department of Veteran Affairs
Brisbane, QLD
03.2023 - 11.2024
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Opened, sorted and monitored claims.
- Developed relationships with external stakeholders such as medical providers and employers, in order to obtain necessary information for successful claims resolution.
- Assisted in the preparation of documents for claims processing.
- Collaborated with team members to develop strategies for resolving difficult cases quickly and efficiently.
- Handled billing related activities focused on medical specialties.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Managed incoming mail consisting of new applications and or additional documentation required for existing open claims files.
APS4 Service Officer
Services Australia
Brisbane, Australia
11.2022 - 03.2023
- Receive and distribute child support efficiently and correctly
- Review and update taxable incomes
- Collect debt to the best of our ability with direct customer contact
- Engage in a variety of other administrative and customer service activities to achieve positive interactions with the agency
Store Service Attendant
Enoggera CICKS
Gallipoli Barracks, Australia
10.2020 - 11.2022
- Improved customer service skills and Microsoft office competence with a high use for data entry
- Gained warehousing experience
- Required to have a baseline AGSVA security clearance
- Gained knowledge and understanding of working with defence members and their systems
- Performed cashier duties such as ringing up purchases, taking payments, providing change and issuing receipts.
- Identified needs of customers promptly and efficiently.
Lifeguard
YMCA NSW
Mount Annan, Australia
07.2018 - 07.2020
- Responsible for merchandise sales, answering phone calls, serving customers, and running reception and booking events/parties
- This position allowed me to become efficient in my customer service skills
Senior Team Member
KFC
Narellan, Australia
01.2014 - 12.2019
- Helped younger/new team members to learn the job requirements
- Team trainer responsible for training employees who are new to the job
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Ensured compliance with local health codes during food preparation processes.
- Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
- Modified requested menu items in POS system to customize orders.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Replenished beverages throughout shift ensuring availability at all times.
Donut King
- Worked at Donut King, however I was not there for long as they couldn't afford to roster me on as much as I needed
Education
High school -
Magdalene Catholic high school
01.2016
Skills
- Customer service abilities
- Interpersonal skills
- Communication skills
- Computer skills
- Excel Suite
- Fast typing capabilities
- Customer Call Management
- Event booking
- Appointment scheduling
- Membership management
- Money handling
- Eftpos Payment Processing
- Teamwork
- Willingness to learn
- Ability to prioritize
- Multi-tasking
- Attention to detail
- Customer satisfaction
- Ability to thrive in fast-paced environments
- Target-Oriented Strategy
- Adaptability Under Pressure
- Experience in data entry
- Sales orientation
- Delivery organization
- Professional Email Correspondence
- Stock management
- Document management
- Problem-solving
- Records management
Personal Information
Date of Birth: 08/25/98
Certification
AGSVA Security Clearance - Baseline - Valid from November 2024
References
- Vesna Salas, Enoggera CICKS Team Leader, 0421071610
- Chris Kelly, Enoggera CICKS Site Leader, 0413855629
- Joanne Combs, DVA Team Leader, 0401487825
Timeline
APS 4 Claims Support Officer
Department of Veteran Affairs
12.2024 - Current
APS 4 Claims Support Officer
Department of Veteran Affairs
03.2023 - 11.2024
APS4 Service Officer
Services Australia
11.2022 - 03.2023
Store Service Attendant
Enoggera CICKS
10.2020 - 11.2022
Lifeguard
YMCA NSW
07.2018 - 07.2020
Senior Team Member
KFC
01.2014 - 12.2019
Donut King
High school -
Magdalene Catholic high school
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